Gæstebruger
15. juni 2024
... unfortunately, the Jacuzzi, the main reason why we had booked the Balsky Loft Suite for 4 people, was extremely dirty when we arrived.. Seems like unfortunately nobody had checked and cleaned before we checked in -.-. Two of us arrived shortly after 3pm, so shortly after the official check-in time. The hotel room itself and the view are amazing, but the unpleasant surprise was yet to come - when opening the Jacuzzi enclosure, we were greeted by yellow-greenish dirt which had already stained the foam and whirlpool walls. Upon informing Reception it took more than an hour (waiting in the bathrobe..) for someone to come and check. After the staff finally checked we were told that the water had to be exchanged, so we again had to wait another 1.5 hours for the water to be drained and the Jacuzzi to be scrubbed clean. Once cleaned, the refilling (luckily with hot water!) took another 1.5 hours, during which the hose regularly slipped out of the Jucuzzi so we eventually stood there holding it.. All in all, the Jacuzzi was finally usable at 19:30, so almost 4.5 hours after checkin.. On top of that, the restaurant had meanwhile opened (at 18 o'clock) which meant that now also other people were watching us - so we not only lost the 3 hours, during which we could have used the Jacuzzi without anybody watching (between 15 and 18), but we also constantly had hotel staff coming and going to clean and check on the Jacuzzi.. On a side note, you are also only allowed to use the Jacuzzi until 22pm and from 8am onwards again (when breakfast is already being served at the restaurant). - Lastly, we had had also booked for 4 adults, however the room was only prepared for two (towel-, bathrobe-, glasses-, pillow-, blanket-wise, sleeping couch not prepared etc). So when informing Reception about the dirty Jacuzzi, we also mentioned that we would need the sleeping coach as well as additional towels, bathrobes, etc. However, unfortunately we had to remind them multiple times before we finally received the missing items. Overall, it's a very nice room with a beautiful view, so really could have been an incredible stay if it wasn't for the manky Jacuzzi (the fact that they were not prepared for 4 adults, which I had booked for.., by itself wouldn't have been a big deal for us). But especially since the room was / is quite pricey, you would expect a clean Jacuzzi! Btw, we didn't receive any apologies or compensation during our stay, which was also quite disappointing
Oversæt