Mercure Hotel Kaiserhof City Center anmeldelser

Svar fra overnatningssted: Dear iGwaNG,Thank you for your wonderful review! We're thrilled to hear that our hotel's location was convenient for your travels and that you found the rooms clean and suitable for tourists. We appreciate your feedback and look forward to welcoming you again in the future.Best regards,Scott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Dear AndyKk,Thank you for your review. We're glad you enjoyed your stay and appreciated the variety of nearby dining options.We appreciate your feedback and hope to welcome you again.Best regards,Scott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Thank you for your feedback! We’re glad to hear that you enjoyed the location, breakfast, and the spacious room. Regarding the surrounding area, we’d like to reassure you that the city of Frankfurt has already implemented significant improvements for safety. Additionally, we’ve enhanced our internal safety measures, which have been successfully implemented to ensure our guests' well-being, setting us apart from other hotels in the area.We also take note of your feedback regarding the bed size and will consider it for future improvements. Thank you again for your review, and we look forward to welcoming you back soon!Best regards,Scott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Dear Elora,Thank you for your wonderful feedback! We're delighted to hear that you had a pleasant stay with us and that our location was convenient for your travels. It's great to know that you found our hotel clean and tidy, and that our staff was helpful.We look forward to welcoming you again in the future!Best regards,Scott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Dear NathaP,Thank you very much for your great review and kind words!We’re delighted to hear that you enjoyed your stay with us and appreciated our central location and the cleanliness of the hotel. Your positive feedback on the amenities and service is also truly appreciated.We look forward to welcoming you back soon for another enjoyable stay.Best regards,Scott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Dear TanFrankie,Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, and we deeply regret that we were unable to provide the level of service and amenities you anticipated.We sincerely apologize for the absence of the espresso coffee machine and other room amenities. We understand how important these details are for a comfortable stay, and we will certainly review the room setup to ensure that all necessary amenities are provided in the future.Regarding the issue of room extensions, we apologize if the policy caused inconvenience. We do our best to accommodate guest requests, and we will review our procedures to ensure we can offer more flexibility when possible.Your feedback is extremely valuable to us, and we will take it into account as we continue to enhance our services and the overall guest experience. We hope you will reconsider staying with us in the future so we can provide you with a better experience.Kind regards,Scott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Thank you for your feedback. We’re glad to hear that you enjoyed the breakfast. However, we apologize for any inconvenience caused by the lack of room amenities and the luggage storage policy. For safety reasons, we are only able to store luggage for a maximum of 12 hours after departure, but we understand that this can be inconvenient, especially for travelers returning to stay with us.Additionally, we appreciate your comments about the room and service, and we will take your suggestions into consideration as we continuously strive to improve our guest experience.We hope to have the opportunity to welcome you back in the future and provide an even better stay.Best regards,Scott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Dear JunJun95,Thank you for your kind review. We’re pleased to hear you were satisfied with the cleanliness and overall experience. We hope to welcome you again on your next visit to Frankfurt!Best regardsScott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns sehr leid, von den Schwierigkeiten zu hören, die Sie während Ihres Aufenthalts bei uns hatten, insbesondere in Bezug auf den Umgang mit unserem Empfangsteam.Zunächst möchten wir uns aufrichtig für den Service entschuldigen, den Sie erhalten haben. Dies entspricht keinesfalls dem Standard, den wir anstreben, und ich versichere Ihnen, dass ich Ihre Bedenken persönlich mit dem Team besprechen werde, um sicherzustellen, dass solche Vorfälle in Zukunft vermieden werden.Was Ihre Zimmeranfrage und die Kommunikation mit trip.com betrifft, verstehen wir, wie frustrierend es sein kann, wenn Erwartungen nicht erfüllt werden, und entschuldigen uns für etwaige Missverständnisse. Wir bemühen uns, allen Wünschen unserer Gäste gerecht zu werden, und es tut uns leid, dass wir Ihre Anfrage nicht zu Ihrer Zufriedenheit bearbeitet haben. Wir werden daran arbeiten, unsere internen Kommunikationsprozesse mit Buchungsplattformen zu verbessern, um ähnliche Probleme in der Zukunft zu vermeiden.Ihr Feedback ist für uns sehr wertvoll, und wir werden es nutzen, um die Gästeerfahrung weiter zu verbessern. Ich hoffe sehr, dass Sie uns eine weitere Gelegenheit geben, Sie willkommen zu heißen und Ihnen den hohen Service zu bieten, den wir all unseren Gästen bieten möchten.Mit freundlichen GrüßenScott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Thank you for your fantastic review! We're so glad to hear that you enjoyed the spacious room, with its seating area and large beds. We wish you could have stayed longer as well, and we would be delighted to welcome you back for a longer visit next time!Best regards,Scott F. ThaxtonDirector of Operations

Svar fra overnatningssted: Dear Guest,Thank you for your feedback. We’re glad to hear you found our location convenient. However, we apologize for any inconvenience regarding our luggage storage policy. For security reasons, we can only store luggage for up to 12 hours after check-out. This policy is in place to ensure the safety of your belongings and in compliance with our security measures.We understand this may cause some difficulty, and we appreciate your understanding.We hope to welcome you back in the future.Best regards,Scott F. ThaxtonDirector of Operations