Encantada Resort Vacation Townhomes by Idiliq

Property not fit for purpose The property was very tired and out dated. The pool area is unsafe and dirty. The pool itself was dirty and the filter didn’t work. The fridge had my full shop in and then realised it wasn’t working and couldn’t be fixed until after the weekend. The management company came out to fix the problems reported but couldn’t and didn’t have any other properties available to move to. Not happy at all and asked for a refund but as the rate was non refundable they refused. We booked another place to stay and lost the money on the house instead of staying as it wasn’t fit for purpose. We have stayed at this resort before and been super impressed but not this time and won’t be returning.

The Townhouse was awesome, family really loved it. There was no mop in the house and not much eentertainment for the kids.kids

First, I arrived at the property around 11pm. The security guard had to check me in. There’s only one lane and you have to use a key pad. So I had to circle around the security booth to let other visitors in as I was checking in. Secondly, my young child had an accident the first night. We got up and stripped the bed. I emailed and called for a new set of sheets, mattress cover, comforter and duvet. I only received sheets. I was told everyday that they would contact housekeeping and I would receive my comforter. The room I stayed in was freezing so we had to turn the air up but in turn it made my other family warm at night. I didn’t get a comforter until the night before I left. Make sure you know some Spanish, use a translator app or something because the entire staff is Hispanic and half don’t know English. Lastly, the pool area was not well lit and the pool light did not work. It took for me to contact ******* who then contacted the property on behalf before they did anything. Still didn’t have a pool light but the outside pool area was now lit.