Grand Hotel

Just returned from a week at Grand Hotel and our review is a bit mixed. Positives: Great location to town and beach Lovely and clean Great pool area (despite it backing onto main road) Nice breakfast with a good selection Great cocktails Staff helpful Bike hire available Negatives: Not a 4 star hotel - rooms very basic Safe broken so had to have a key which we had to carry round with us, so a bit inconvenient. Doors had an actual key which you hand in to Reception, don’t think I’ve had one of those for about 20 years. Noisy hotel, lots of furniture scraping, high heels clattering and raised voices from Reception. Room backed on to staff entrance so a lot of coming and going No tea or coffee facilities No bath robes No iron available to borrow No restaurant on site Not standard European plug sockets, these are a 3 pin socket not like the rest of Italy or Europe we have visited. Nice hotel to visit if you’re looking for a 3 star hotel!

Not a 4 Star !Dated and basic,no Iron and reception will not let us lend one ,no kettle or tea and coffee making facilities ,broken TV ,no dressing gown or slippers ,WiFi hardly works ,no excursions so if you want to visit Pisa ect you have to get a bus then a train , you have to pay to use the beach. Staff rude and dismissive,breakfast ok,Barman fantastic and hotel very clean.We left after two days and decided to spend the rest of are holiday in a decent hotel.

I had an incredibly frustrating experience at Grand Hotel (part of Blu Hotels) in July 23, and I feel compelled to share the details of my stay. Despite making my initial reservation through hotels.com, the ordeal took a turn for the worse due to a series of miscommunications and booking blunders. As I needed to change the date, I called up the hotel directly, seeking advice regarding amending my booking to make it earlier. Hence, the hotel staff, in their infinite wisdom, advised me that it would be better and more cost-effective to book directly through their website rather than a third-party site. Taking their recommendation to heart, I proceeded to make a new reservation for two rooms through the hotel's own website. Little did I know that this decision would lead to an absolute nightmare, especially that my cancellation of my earlier reservation through hotel.com was initiated through the mobile app, but did not appear to go through – possible due to connection or whatever reason. The trouble began when the hotel staff failed to inform me about the duplicate booking until the night before our scheduled departure. This is despite mentioning checkout date during the check-in process – and including other interactions with the front desk whenever we were planning our restaurant reservations. The hotel staff neglected to notify me of the second reservation (that goes beyond our checkout date), exhibiting a severe lack of communication skills. As I tried to rectify the situation during check-out, I explained to the hotel staff that I had already canceled the second reservation through the app, as per their recommendation. Unfortunately, it seemed that the cancellation did not go through. Despite my best efforts along with the kind support of hotels.com staff (as the website’s call center staff have empathized with my case and did their part in speaking to the hotel management trying to convince them to waive the cancellation penalty of the full duration of the cancelled stay for two rooms - that is EUR 3,000, a part of whatever we already paid directly to the hotel for our actual stay - EUR 1,500). I have emphasized that we had checked out of the hotel, and it would not make sense to pay for the full upcoming nights as we were very clear on our check-out date. Despite our explanations (and full e-mail explanation that was requested by the hotel staff to their reservations team), the hotel staff insisted on charging us for the entire stay period for both rooms (EUR 3,000). This was not a case of a no-show; rather, it was a result of the hotel's failure to manage the duplicate booking. Throughout this ordeal, I was deeply disappointed by the hotel staff's lack of professionalism and customer service. Instead of acknowledging their own role in the confusion and working towards a fair resolution, they stubbornly insisted on charging us for the full amount. My expectations for Grand Hotel were high, especially considering their advice to book di