Fairfield Inn & Suites Fort Worth/Fossil Creek

Was amazing

房間乾淨整潔，服務周到

The first floor from what I gathered is trash. Our room was very run down especially for a marriot property. The enamel in tub was worn down and if I don’t want to shower in it, I’m for sure not bathing my kids in it. The bathroom was dirty. There was a cockroach and the AC was loud. The carpet was damp and the pool was not working (although we got different answers from different employees) We refunded the stay because it was bad. They need to do repairs before letting people stay in the rooms. The employees were mostly? helpful.

Good Customer Service but stinky room with ants The room smelled like mold/mildew. I told the front desk and she said housekeeping would go and spray something in the room the next morning. There were ants all over the place, on the window, the desk/dresser, in the bathroom. We found one on my daughters bag after we left. Carpets were stained. Trash was in the stairwells. The elevator was slow. Really the smell in the room was the worst. It really smelled like if you spill a whole bunch of water and don't clean it up promptly. Customer service was fine and the staff was friendly.

Looks a little rough but they have tried to update it. We opted for turn down service and no one ever did it, I had to go to the desk to get towels to last me for my stay.

We had a great experience with Whitney Whitney was the person who checked us in and also help us get the volume working on our TV. She was very helpful and friendly!!