Residence Inn Fort Smith

This Residence Inn is newly renovated and the rooms look amazing. The rooms have all new appliances with very comfortable beds and linens. I felt like we were in a new hotel. The renovations are almost finished and the hotel was extremely quiet with no extra noise from updating. The staff was very welcoming, friendly and helpful! The hot breakfast just hit the spot with eggs, sausage, homemade potatoes, juice, all flavors of coffee, biscuits and gravy and fruit. Brandon at the front desk and Angela and Taylor in the breakfast area made our stay so special and I would like to thank them for their hospitality.

Really appreciate renovation- love to see investment into hotel properties. New room- beautiful & nice and clean. Front desk Brandon - very helpful- restaurant recommendation, tips for doing laundry on site…Breakfast staff friendly.

Really Good Hotel - GREAT Staff! I would have rated it a GREAT hotel, however, they are doing a major renovation, and I can't wait to go back and see it when it is done! I was disappointed when I arrived, because the guaranteed accessible room I had reserved (three months before my arrival), was on the second floor and the whole second floor was under reconstruction. I complained that I should have been notified so I could have made other plans. The General Manager, Melissa Robbins, was understanding and apologized for the lack of communication and we came to an agreement that I was pleased with. I appreciated her professionalism and kindness. I felt that the Front Desk Staff was extremely friendly, kind and very helpful! Nina and Ash went above and beyond, and they are awesome! Talk about awesome, the Breakfast Attendants! Angela, Taylor and Stan (I may have the last name wrong because I can not read my notes - if so, I apologize, because he was fun and entertaining - a great greeting and smile every day!). My room #313 was recently renovated and it was great: I loved the layout and the comfortable furniture and bedding. There were a few small issues with my shower door being hard to slide and the hot and cold-water lines being reversed, and Shane, the Maintenance Person, quickly addressed and fixed the shower door. He is extremely pleasant and kind! As I said earlier - I can't wait until the renovations are done so I can return to this property. Arkansas Eagle (Mark F)

A terrible experience! One of the reasons I booked this hotel was for it's outdoor pool. The pool was closed. The room was filthy. The bathtub had brown mud stains in it. The carpet looked it had not been vacuumed and was stained all over. I went down to work out in the workout room and the elliptical was broke. 1 star because the bed was comfortable. Never again!

As a Platinum Elite member, I was not welcomed as one. As for the Hotel it is a VERY VERY TIRED hotel....... carpet is filthy and the rooms are very tired! Only 1 ice machine and it's on the 1st floor.

We had a pleasant and relaxing overnight here on our way to see family in Mississippi. We appreciated the attentive staff, spacious studio suite, and an Olive Garden just across the back parking lot. Large TV with access to Netflix and other streaming services was a plus. Good breakfast choices. Also liked having handicap parking close to our first floor room. Will stay here again.