Comfort Inn & Suites

Good and culm place

On ********** I had booked 2 nights stay, received email confirmation regarding my 2 nights stay. After the first night I was busy attending to my child dance competition when I get a call from the hotel at 12:40PM asking when I was checking out. I told them I had booked 2 night but they insisted their computer only showed I was booked for 1 night. After running back to the hotel, the lady at the desk was no help, telling me they were fully booked but could offer me a suite (probably for a higher price). Luckily a gentleman (management) was present and was able to sort everything out offering me a different room at the same rate I had booked. The lady at the desk had no interest at looking at my confirmation email and continued to insist I was wrong and that I was at fault! Comfort Inn computer system was at fault but aren’t customers always right?! Why would I lie about staying another night? Especially when I had the confirmation email at hand?! Thank you to the gentleman (management I am guessing) for fixing everything at the end.

The property was hosting a ton of kids which is fine as we were also there with our kids. The issue was the constant running up and down the halls till midnight. Now you might think well that sounds like a lack of parenting and you’d be right. But when you walk into this property you are greeted with what looks like a maximum security prison camera system. So the front desk has eyes on every floor and could have courteously asked the folks on the third floor to chill a pinch. Walls are not sound proof either heard my neighbor having his 7 oclock bm grunts included. Was charged twice for the room which I caught once I went into my room and checked what they charged for a deposit as they only handed me a pos with no number showing. $300 deposit for a hotel that probably doesn’t $300 invested in the whole room. Without fail we wanted to go swim in the early am as soon as the pool opened and we were told the pool had been shut down for the day. So paying for the pool and slide and hot tub was pointless. A positive is they did serve chicken sausage from Costco for breakfast so I did get 1 hour up the road before running to the bush. Black eggs and burnt hashbrowns mmm good.