Gæstebruger
10. juni 2024
I hate to say it, but our experience at this Hampton Inn was VERY BAD. First, I need to let everyone know what “Pet Friendly” means. If you get a room next to a room with a barking dog, you are in for a long night. We had such a room. So, I asked the front desk to move us, but they said that would not be possible (that I should have realized that it was a pet friendly hotel). I complained and asked to speak to a manager, but they said I wasn’t allowed (even though the front desk had talked to a manager a few minutes earlier). I asked to cancel my reservation. They said my $200 was already spent. I then asked to check out, because I didn’t want to listen to a dog bark all night. They said I couldn’t even check out until the next day. Wow! So, we were stuck. Also, we had been previously assigned to a room that had NOT been serviced (the bed was not made and the bathroom was dirty). I almost wish we had kept that dirty room. The front desk got very hostile with me when I made the above requests. Not what I was expecting from a Hampton Inn. Definitely my last trip to Fort Payne.
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