Residence Inn Fort Myers

Worst hotel ever. I would never stay at this hotel. Is this really a Marriott brand of hotel??? Very dirty and worst customer service. Heads off to the owner for selling these kinds of rooms under the brand name Marriott. I would never stay at this hotel again. Stay away from this hotel

DO NOT BOOK!!! I am a Marriott Employee, and I always book through the Bonvoy App. I cancelled well within the 48 hours, and I was still charged for the trip. Phil A (if that is his name, the AGM) would not refund my money, and said I lied about my booking! I would NEVER book pre-pay! I am going to tell everyone to never stay here, book here, and corporate needs to know what kind of rude AGM they have working for them. I told him if I was going to be charged anyway, we would stay there, and cancel our other reservation. He said I would have to pay again!!! What kind of way is that to treat another Marriott employee or anyone for that matter?

I'm a titanium elite member so I stay at a lot of Marriott hotels. I diligently try to stay at marriotts to build points. However, I regret booking this hotel for my son's baseball tournament with the points I worked so hard to achieve. The location is perfect and the room is fine. However, we were not told the hotel was under renovation until we arrived. We were told it would only be noisy 9-5 M-F. Saturday we arrived, checked in, and our room windows are covered with tarps because of the construction (you can't see outside) and it was SO noisy we could not hear one another speak in the room. We called to complain and were told they would go until 6 pm on Saturday which wasn't what we were told when we checked in. Sunday AM were awoken by 8 AM with a beeping construction truck! So beware...I am sure it'll be nice when they're done but they're booking people in rooms that are in construction zones without letting them know when making reservations or when arriving and checking into the hotel!