The Carlton Hotel

Oh dear. The room types don't match the pictures for the actual rooms. Don't expect Double Rooms or Double Rooms Sea View to look anything like the images. Got laughed at by Reception on pointing this out and blamed Trip. Com Room was tiny and windows would not close, it was freezing. Got moved to a Comfort Double which are the images. But. Not clean, bathrooms need ripping and replacing, window not double glazed or any protection, thin curtains that you could see moving in the wind.. Partner arrived late and we were given the third degree by the night clerk, "who is this, why are they here" he said at the main door, with his hand on it to prevent me opening it. When I explained it was my partner the other guest in the room, he would not believe or accept this, and we had to stand at the desk whilst he went into the back office and "checked" This was so totally unacceptable and uncomfortable. It came across as really homophobic and threatening. I appreciate it was late, but there's a positive and welcoming way to greet someone arriving any time of day, and I fail to see what he achieved by acting in this manner. Went to complain in the morning and told to write in. Not okay and not happy.