Gæstebruger
22. maj 2025
Terrible Experience – Avoid This Hotel at All Costs We stayed at this hotel for several days, and our experience was shockingly bad. 1. Room conditions – unacceptable: Our room constantly smelled like sewage, likely due to poorly installed or damaged plumbing. Plaster was falling from the ceiling, and the door wouldn’t close properly — it could sometimes be pushed open even when shut. We stayed in room 216 (to the best of my memory), and it felt far below any acceptable standard. 2. Theft from the safe: Our group had two rooms, and money was stolen from both safes — €200 from one and €2,200 plus earrings from the other. The safes were locked with personal codes, but we later discovered that the safes can be easily reset using a default factory code, which is publicly available online. This is a massive security flaw, as any staff member could have accessed them. 3. Staff response – unprofessional and offensive: When we reported the theft to the front desk, the staff laughed at us, were rude, and initially refused to call the police. Eventually, they did, but the hotel took no responsibility. Only part of the stolen money was returned, and we have still not received compensation through the hotel’s insurance. 4. Suspected staff member – no action taken: We had strong reason to suspect a particular housekeeper (the only one who cleaned our rooms), but the hotel defended her and accused us of making baseless claims. She did not speak English and was of darker complexion — possibly Spanish or another nationality. There are no security cameras in the hotel hallways, making it impossible to track who enters or exits rooms.
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