Golf Hotel

We really had a great experience at this hotel. The food was excellent and the staff were amazing. Particular mention to Frederika, Imma, lorenzo and Guisseppe. The location was perfect at the bottom of the slope and beside the ski rental and ski pass venues. Had a lovely massage at the spa and would highly recommend this venue especially for families.

Positives: Nice pool area, with changing rooms, water was a good temperature Friendly staff working at the front desk Convenient parking Mini club - our son didn’t use it but we borrowed the ping pong paddles and the staff seemed friendly and engaged The room was bare bones, but clean and comfortable. There was a kitchen but it had no pots pans, forks etc. The food - breakfast and dinner- was plentiful and better than I expected from reading some of the reviews. We enjoyed the dinners we had, with plenty of options, including for kids. Location- directly across the Costa ski lift and shuttle bus Room for improvement: Neither the website nor booking confirmation indicated that slippers and swim cap were mandatory for the pool and for those who didn’t bring them, they had to pay Eur 5 and Eur 2 extra, respectively. Annoying to be charged but I would have been OK with it had I been informed in advance. The booking confirmation indicated that wifi was in common areas. To be honest, I glossed over this. But I do find it extremely unusual that a four star hotel (charging several hundred per night) would not have wifi in every room. Even if you got a code to use the wifi in a common area the connection was slow. Not a place where you can work and certainly no streaming services. The dining room staff did their best but they were understaffed and in some cases, under trained there was chaos regarding who could order what, when. It was difficult to find someone to take our offer and once we did, we were told we had to wait until all the children had eaten. Looking around, this simply wasn’t the case. Dinner menu - would suggest having a vegetarian item that isn’t cheese based. The way they “open the gate” of the dining room at 7:30, with everyone waiting outside, creates massive stress and a rush to the buffet. We have been to other establishments where this did not occur.

Ristorante stellato ma struttura, pulizia, mini club ‘stallate’. Struttura abbastanza datata ma nel complesso accettabile. Quello che non è accettabile è il livello di pulizia giornaliera piuttosto approssimativa delle camere: grumi di polvere sotto al letto, e sporcizia residua ai bordi dei mobili. Saponi da bagno scarsi: 1 boccetta monouso per 4 persone e’ davvero poco. Oltre al ristorante e alla cucina davvero varia e di alto livello, ci sono 2 altre note positive: - la spa e il personale, Carol in primis, davvero professionale e competente per i massaggi. - il cantante al piano bar molto disponibile ad intrattenere grandi e piccini. Ultima nota negativa, il mini club: assente e a tratti irritante nei comportamenti di chi avrebbe dovuto supervisionare e intrattenere i bambini. Ad esclusione di Gabriel che si prestava nei giochi con il bimbi, le altre 2 ragazze non hanno mai mostrato altro che il retro dei loro cellulari, sedute in disparte: la struttura si propone sul mercato come un family hotel e il servizio mini club non può essere neanche lontanamente quello offerto. Nessuna baby dance neanche a richiesta, nessun programma di coinvolgimento bimbi, un totale flop.