Donati Luxury Tower Suites

We had a wonderful stay at the Donati luxury suites. It was centrally located and we could walk anywhere as we were in the centre. The hotel staff was extremely helpful especially Francesco and Emily. The service was impeccable. We will definitely be back to stay at the treasure again. It made our stay in Florence really memorable.

Absolutely perfect hotel, ideal location. Francesco at the front desk is absolutely willing to go out of his way to make sure that your visit is perfect. We were so impressed by how well kept the property is. The hotel exceeded our expectations. Cannot wait to return!

We were so pleasantly surprised to find this gem of a hotel. At first the tiny entrance and front desk will disappoint however once we reached our room we were breathless. Incredible view of the Duomo and so tastefully decorated. We have massive junior suite that comfortably sleeps 4 persons with two separate bathrooms. Highly recommend this hotel if you want to enjoy Florence to the fullest.

Customer service was appalling, we were meant to have the Jacuzzi on our terrace which was the main reason for booking the room. Upon arrival we were told we couldn't use it due to the weather being rainy because their electrics aren't safe to be used in the rain! I complained and was consistently fobbed off by staff and management. We were never advised before arriving we might not have full use of the facilities and the jacuzzi was the main reason for paying so much for this suite. They will also try to rip you off for any additional services, I asked for a quote for them to arrange a taxi to pick us up from the airport, which they advised would be £100. I just sourced my own taxi and it was £35!, I don't mind a markup but 150% is a joke..

We've had a perfect short stay in this historic tower dating back to the 12th century, beautifully renovated into magnificent modern and comfortable suites while keeping the heritage touch, high ceilings, stone walls and wood ceilings. Very centrally located, can be reached by car with a valet service for parking but no F & B. However this is not an issue because it is surrounded by many restaurants. Friendly and welcoming staff. The only negative comment comes from people shouting in streets at night but maybe that was just bad luck that day (night). Strongly recommended.

The location is impeccable and the rooms (at least the one we stayed in) was generously sized, modern and well furnished, there is however no way that this is a five star hotel, really I'm not sure if it's a four star...the service is definitely lower than that. My friend and I booked the hotel in large part to the breathtaking image they have of their pool overlooking the city. The pool was closed during our stay and it was not mentioned on the two review sites or the American Express booking site that we used. (They noted it somewhere on their own website which we only visited after we were told in person that it was closed) Our room had a sauna and hot tub, upon sitting in the hot tub I noticed that there was mold growing multiple places within the room and abruptly ended using it. I attempted to make a reservation with their spa. They don't have one. They send you to an offsite spa that is elsewhere. They typically have 1 staff member on hand which makes sense considering their "lobby" is a tight squeeze for more than 2 people. Pay the extra few hundred euro and go to a true 5 star hotel.