Relais Tosinghi

Luxury ? No phone, hard bed, Staff comes and goes and leaves at 5p.m till next day. It is just a place to stay, no more than that. You get a plastic key card to enter your room. That is normal but if you lose it ,you will be locked out of your room if after 5 p.m.

This place is not a real hotel. It is completely filthy and it STINKS. The hallway reeks of sewage. And it is clear they are trying to cover up the sewage smell in the room with some type of vinegar substance, but the rooms smell so strongly of vinegar that it gave me an extreme headache and I was unable to sleep. Regrettably, we were exactly who this “hotel” prays upon—the unwitting travelers who impulsively book a stay after looking at the pictures and not the reviews. Then, after we booked and realized the horrendous reviews, we asked—months in advance—if we could cut our 3-night stay short by one night for a refund of that one night. They denied us. When we arrived, the smell was overwhelming. It hits you in the face like a truck the moment the “hotel” door opens. There is no elevator on the floor that the street is located on. Instead, we had to haul our luggage up 3 flights of stairs to a very dangerous elevator—all the while trying not to gag from the putrid smell. And if you thought your smell was the only one of your senses that this “hotel” does not care about, you’re wrong. The hallway is also in complete darkness, so try not to fall off the ledge next to the elevator! We immediately decided to cut our stay short even though we already paid. It is clear the reception is only there a few hours a day because it would be unhealthy for anyone to stay in that lobby for a long period of time. Theresa is very nice, and frankly, she should get a better job at a different hotel. This place is absolutely disgusting. The health and welfare of all of its customers and staff are in danger by staying here. We have traveled to many hotels and b&bs in Florence, Italy, and greater Europe and while it is typical that every now and then you have a sewage smell- this is extreme.

MISLEADING! This is not what's described. ******* says it’s a bed and breakfast. It’s not; there’s no breakfast. It says there's air conditioning. This is partly true; the A/C turns off when you leave, so you return to a room as hot at the sun that won’t cool down for the better part of an hour. It says there’s laundry. There isn’t. It says there’s dry cleaning service. There isn’t. It says there’s an elevator. It doesn’t exist until AFTER four flights of stairs. It says there's daily housekeeping. This is only when they can get to it - if they aren’t too busy already. Best of all, the key to the front door of the building requires Sherlock Holmes to open. Conclusion: false advertising, frustrating, disappointing, and not worth the money.