MainStay Suites Florence

Stale air in lobby, poor paint on exterior, cigarette butts on walkway, people loitering on walkway, room not as expected. We did not feel safe here, it was weird. Checked in, checked out, went to another place.

This hotel was not a typical MainStay Suites. It looks like they took over a local run down motel and put their name on it. You can tell they are doing some renovations, but even the rooms that are already renovated still need some work. Our bathroom door was coming apart at the bottom and did not have a locking door knob. The door knob on the inside of the bathroom door was covered in dry plaster. Our front door did not lineup with the door frame properly and needed some extra muscle to get it to close all the way. The tub had a large rectangular white stick on cover up an area of the tub that was scraped or messed up somehow, but didn't even cover all the marks. The ad for the hotel said breakfast was included. Unless a liquid coffee breakfast is your thing, there was nothing else provided. The eat in area where I assume breakfast might normally be served was blocked off. I booked 2 non-smoking rooms, yet one of them smelled like a smoke factory. When asked for a different room, they claimed they were full and came down with some kind of fragrance spray. They sprayed the curtain and area over the fan/blower and said, "There you go." What the heck? And there was an outlet in one room, right next to the bed that did not work at all. I would not stay here again and makes me question the MainStay Suites brand now.

Our room when we checked in had a tub filled with water Chicken bones outside our door No breakfast So disappointed