Sugar Beach Mauritius, 5 Star

so nice nice nice

酒店的服務有失五星級酒店的水準： 1. 入住時男朋友讓工作人員領着他去認了一下洗手間、健身房在哪裡，被工作人員説他事多（男朋友英語不太好，可能工作人員覺得他聽不懂）。 2. 吃晚餐時向服務員要冰塊，一名叫Gopee的服務員不給。 3. 晚上想泡一杯泡麪，去餐廳問有沒有熱水，兩個工作人員都告訴我吧枱咖啡機可以打熱水，突然Gopee出現在我身後（進餐廳時並沒有看到他，也沒有問他，不知道為什麼他會知道有人想打熱水），不讓我用咖啡機接熱水，原因是“the coffee machine is too fragile for hot water”。 4. 很多服務員喜歡説“you are not allowed…”，讓人不舒服，我花很多錢住度假酒店還需要處處be allowed to do sth？ 5. 總之，酒店的位置離追鯨碼頭和鳥公園非常近，且sugar beach是附近酒店中最貴的一家，才選擇的這家酒店，我會期望這樣的酒店可以有相對令人滿意的服務，不可否認酒店還是有非常熱情、態度好的員工，但是總體而言，相比於我住過的很多同等級別的酒店，這家店的服務是我體驗過最差的。我們這次也住了大灣麗世，相比而言lux的服務會好太多。 酒店管理混亂： 1.餐廳不讓自帶飲料不直説，拐彎抹角的，且餐廳的服務員很多都不知道餐廳的規定：在sugar beach住了三天，晚餐的時候會自己帶想喝的飲料，入住時以及前兩天用餐時，很多服務員看到我們的飲料，但從未有人告訴我們晚餐不可以自帶飲料。最後一天突然被告知“no plastic on the table”（因為飲料是用塑料瓶裝的）。我們問其他服務員，是否有“no plastic on the table”的規定，其他服務員均表示沒聽過這種規定，最後問餐廳經理，餐廳經理先説確實有餐廳不能使用塑料的規定，因為公司的“環保要求”，我説那我帶玻璃瓶的飲料是不是就可以了，餐廳經理才説餐廳不可以自帶飲料，且我不可以在我的房間外的任何地方享用自帶酒水。我可以理解餐廳的“環保要求”以及希望通過酒水獲得更多營收，但應該提前告知不可以自帶酒水，而且可以直接説明，而不是先用“no plastic on the table”這樣的理由告訴我不能喝自己的飲料，最後層層詢問才告訴最終原因是餐廳不允許自帶飲料。 2.穿無袖的衣服進入餐廳被要求回房間換衣服（入住時就已經告知，我們也理解，第一天忘記了，我們直接回去換了衣服，後面再也沒有穿過無袖進餐廳），但是用餐的時候還是能看到其他人穿無袖在餐廳用餐。 其他： 1. 酒店的瓶裝水非常難喝，喝起來味道像tap water 2. 吃飯的時候蒼蠅有點多，而且會有鳥搶食物（海島蟲多可以理解，但是依舊有很多酒店可以把蟲子治理的很好；鳥的問題，餐桌上還好，自己注意點就好了，但是看到有鳥飛到餐枱區，直接吃餐枱區的麪包，還是有點不衞生） 3. 晚上有很多蝙蝠

房間很滿意，雖然不大，但很温馨乾淨，房間可以直接看到西海岸的日落，非常美。沙灘乾淨，海岸線比較長。早餐的蒼蠅需要控制一下，真的太影響心情了。影響用餐體驗。自助餐的菜品挺豐富，現榨的果汁好喝。性價比挺高。

리셉션과 전화연결이 잘 안된것 빼고는 식사도 굉장히 맛있고 카젤라나 포트루이스 접근성도 좋았어요. 방 배정 관련하여 작은 문제가 있었으나 바로 해결해 주었고 직원들도 굉장히 친절하고 존중받는 느낌이 들었습니다. 서쪽에 위치해 있어서 노을이 굉장합니다!! 인생샷 몇개는 여기서 건졌어요. 또 가고싶어요. 멋진여행이었습니다

My stay at this resort was nothing short of amazing! From the moment we arrived, we were greeted with warm smiles and impeccable service. The staff went above and beyond to make our experience unforgettable. They were friendly, attentive, and always willing to help with anything we needed. The staff that really made our stay wonderful were Vikram at breakfast and lunch and Nassir and Fuzley while lounging at the pool. However all the staff were wonderful The resort itself was spotless—cleanliness was clearly a priority. Our room was beautifully maintained and offered stunning views of the ocean. The grounds were lush and well-kept, with gorgeous pools and gardens that added to the overall tranquility.

We celebrated our dream wedding at this hotel on the most beautiful beach on the island. All our guests were completely satisfied and talk about the most beautiful wedding they have ever been to. From the design of the rooms, great room service and particularly child-friendly staff, to the delicious, varied food and excellent quality. We booked half board and we are completely satisfied with the price-performance ratio. Special thanks to our wedding coordinator Mithilesh, who not only fulfilled all our wishes but exceeded them. We will remember this day for the rest of our lives! We will definitely come back again.

Came for our honeymoon - excellent hotel, room not so good! Air con leaking, fridge breaking, never any water, given the ‘honeymoon package’ but not much for the price - bottle of cheap Prosecco and a few petals on the bed. No iron in the room or bath! For the price would have expected a bath - travelodge did better Otherwise the hotel was great, all the staff particularly at Buddha Bar and in the Patio restaurant were superb. Facilities great, adult pool was nice for some quiet, great range of free sea activities we enjoyed the snorkelling trip. Make sure you take advantage of the restaurants at La Pirogue hotel - the seafood restaurant was great.

Hotel is beautiful with amazing views. Rooms are comfortable. Half board includes breakfast and dinner. Excludes drinks. Water should be provided at diner time as you are forced to pay for it at a high rate. Water is given in the room if you ask each day at no cost. We had a room near the pond which was very noisy at sunrise and sunset due to the birds. The main restaurant is very dirty. Finding a chair that does not have birds droppings is like finding a needle in a haystack. We sat at a the same table for 2 days and bird droppings on table was still visible. Waiters do not clear tables regularly and birds flying all over you and messing tables and chairs. For a 5 star hotel you would expect more concern about cleanliness and hygiene. When we told waiters about the bird droppings on chairs they were not interested. Did not like excessive amount of Pork served!

Warm welcome, very friendly staff, lots of activities at Sugar beach and Flic & Flac and delicious (vegetarian and non-vegetarian) food. This was our first time at Sugar Beach and we will come back for sure! Special thanks to Mahess of the reception (back- office), Lionel, Bruno, Anuradha, Priya, etc, etc.