Best Western Firestone Inn Suites

Very good attitude and very polite

Very good hotel smooth check in would come again if I come back to that place

Front desk staff person was checking in a client who did not have a reservation and he seemed to be struggling with the procedure, so much so, that I was in line at the desk for over 20 minutes waiting for my turn. He took almost as long with me, even though I was prepaid and pre booked. Hot tub and pool were closed when we arrived. This hotel is in a business area, so we had to drive off site for a restaurant, there are several near by. Room was okay, breakfast was the standard fare, nothing outrageous and nothing phenomenal.

When getting the rooms it took about 25 mins to get us a room. The internet was not working, and the TV was also out. We had to switch rooms twice. The first room we were given already had people staying in it. The second room was a mess, and the internet still does not work.

I had a business client stay at this hotel for (what was supposed to be) an extended stay. The first night there they woke up to bed bugs. They were accommodating at first and paid for their night in a different hotel. However they still charged us for the night, despite us having photos and video evidence of the problem, and my clients having to move hotels in the middle of the night. Now I can't get anyone to call me back or the night refunded.

The room was clean and the water was HOT and the pressure was good. Toilets are flimsy, water pressure for toilet not good and they are very short! Breakfast wasn't the best. No fresh fruit. Front desk for the most part not friendly except for one young man whose name I didn't get. He was great. Bed was soft. Only pillows offered were what I call chicklet pillows. Small and square. Cooling in room was satisfactory. NOTE TO SELF: Get a west facing room away from elevator! The room does not stay dark once the sun rises and it's always sunny in Colorado in the am! People at the elevator were not considerate that there was someone in the room across from the elevator.

I paid $120 to listen to a violent screaming man berate and abuse his girlfriend all night. I asked for help several times. The staff didn't take it seriously. The man told them that he was alone and that it wasn't him and they believed him. I didn't get any rest and didn't feel safe as a woman at this hotel. I will no longer stay at this location and I stay at hotels every week for work travel in this area. Paper thin walls. Small rooms. Poor cleanliness. All around terrible.

TV didn’t work. No phone in room-in emergency so you have to wait for the one night clerk to knock on the door? Bathroom door wouldn’t shut all the way. Holes in bottom sheet. Clerk gave us another room. TV didn’t work in that room either.

We booked this hotel on our Colorado road trip specifically to visit friends in the area and we arrived on Friday on our way down from Grand Lake. We'd had an early start to get through the National Park before it got too hot, and arrived at precisely 2pm, hoping to drop our bags and head out to see friends as soon as possible. The cool lobby provided a welcome relief from the heat, but sadly that's where 'welcoming' ended. There were two men at the reception desk to greet us, and we were informed by the younger of the two that check in was at 3pm and we couldn't check in. Now, I fully appreciate that this is hotel policy, rooms may indeed not yet be ready, but I have never, ever experienced such pedantic, stringent following of this rule in 30+ years of travelling. The younger man then disappeared (never to be seen again) whilst we sat for 60 minutes in reception. To be fair, after 40 minutes the older gentleman did point to out to us where we could get a drink. But not once was there a phonecall made to or from housekeeping confirming the readiness of any rooms and at 3.00 precisely we were permitted to start the check in process. Poor service seemed to be the main feature of the entire hotel. Breakfast was a fiasco. It was open from 6 - 9am. By 8am, there was virtually nothing left - a few slices of bread, a solitary yoghurt - to be shared by a full dining room. By 8.30 most people had left the room (probably hungry!) No member of staff appeared until 8.50 when they restocked a few items - only to clear them all away 10 minutes later.  Reception was NEVER manned when we entered or left the hotel, though there was sometimes a sign informing us that they were 'Away from the desk - Call this number for assistance'. No security - anyone could walk into the hotel at any time - it felt very unsafe. I have nothing positive to write about this hotel. Except the soap bar - that was one of those nice massage bars of soap. On check out we simply put our room key on the empty Reception counter as we walked out - at 11.00 exactly, not one minute earlier. I have stayed at (and reviewed) several hotels associated with the Best Western chain, all of which have been super. I am sure that they would be horrified to be linked with this establishment.