Palais Nazha Fes - Luxury Lodging

Very friendly personnel. Trying to sell guided tours was not very appreciated by us. The family room we booked was not clean. Terrible bathroom. Blankets were not clean nor ironed as they should. The breakfast was very poor and the area was to cold to enjoy.

The riad is in a very good location and well appointed, but what sets it apart are the friendliness and helpfullness of the staff. Soufiane, Seddik and Redouane attended to our every need. From organizing guides, picking us up on arrival, even calling restaurants to accomadate us during ramadan. Many thanks to them and hope tonsee them again.

Avoid the Palais Nazha Fes! We had the worst experience of our entire Morocco trip at this Riad: not only were several pictures on the internet fake and not of this hotel, we were also cheated by the two young guys (Soufiane and his sidekick) managing this property. Contrary to its claim of “luxury lodging”, the rooms were anything but luxury: no cups to put your toothbrush, no hangers to put your wet towels, no heating in the bathroom - it was ice cold. Breakfast was a disaster consisting of the cheapest ingredients. After we shortened our stay and moved to another much friendlier Riad after one night, the managers promised us that the booking website would pay us back if we cancel our entire booking. That was their cunning way to get us off the booking website so that we could not write a review about our experience. The only way to make the managers pay us back the 3 nights, as they promised, was to get the police involved and several hours were wasted on heated and hostile discussions and being shouted at by the manager. In the end we got back less than 80% of our money. It is cheats like Soufiane & Co. at the Nazha Fes that lure tourists with fake pictures to their substandard hotel and don’t care about the reputation of their country in the eyes of unsuspecting travelers. Thankfully we made lots of positive experiences following this shocker. AVOID THIS DUMP! -J&N