Gæstebruger
18. februar 2023
The Sheherazade is certainly not five star. It is more like a three-star Tomb. With spectacular internal Moroccan ceramic-decorated walls, it is silent and soulless and empty and has no atmosphere. No reception desk to help or provide information or leaflets or make bookings, no bar for talking with other guests, a small chilly unused swimming pool in the courtyard. In our room the water for washing was never hot, only tepid and when we became the only guests in the hotel, the water was stone cold and we were told it would take 20 minutes to warm it up. The Safe in our room had no battery. Twice the television did not work until we asked for help. There was no handbook of instructions about how to operate tv or make phonecalls, or about places to visit in Fez and outside. We wondered if the creased sheets on the bed were new. Our room was cleaned every day with fresh towels. Wifi was weak throughout hotel. Staff were scarce but when you could find someone they were friendly and eager to please, but most with only broken English. The Hotel is apparently owned by a local rich male, but it desperately needs updating and needs international knowhow and needs makeover and needs modernisation or it will be soon defeated by other modern hotels nearby. We would not have booked it at all but were misled by a recommendation by an American Travel association.
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