Palais Shéhérazade & Spa

酒店位置很好，設施有點老舊，整體下來還是蠻不錯的！

Mixed Feelings – A Beautiful Place with Disappointing Service We stayed at Palais Sheherazade for two nights, and while the property itself has undeniable charm and beauty, our experience was far from smooth. The hotel is grand and filled with details—it almost feels like its own little city. But instead of feeling welcomed and guided, we felt lost and overwhelmed. Navigating the Medina is intimidating, especially when you don’t know your surroundings. We got lost trying to find our way back, and a group of teenage boys suddenly approached us. While they clearly wanted to "help" for money, the aggressive way they came at us felt threatening. What made things worse was the lack of support from the hotel. There were several staff members just standing around doing nothing, and despite us clearly voicing our safety concerns, no one offered assistance. A simple walk from a staff member could’ve made a big difference, but we were left to fend for ourselves. Our room was stunning—luxurious and well-decorated. However, the exterior of the hotel seemed neglected. Overgrown trees, lack of maintenance, and a general feeling that the place is resting on its former glory instead of living up to it. It feels like a lot of flash without the service to back it up. To top it off, we booked through a travel agency that set everything up, and we weren’t thrilled with their part either. In the end, we decided to cut our stay short and left after two nights. This place has potential, but there’s a serious gap between the presentation and the actual guest experience.

This is the best place to stay in fez. The decor is better than any photo can show. The food is amazing and we had the greatest server, Mohammed. While we usually stay simple with our cocktails when traveling through Morocco we had mojitos here and they were fantastic. Definitely try the cous cous and chicken pastille. Yum yum

This place is totally rundown. The service is poor, The food has a poor quality, The owner himself is rude and unprofessional. Don't go there. They charge 3 times higher for a bottle of beer.  The entire place including rooms needs a major left and repair.

We booked a 4 night stay on expedia.com with quite a fair price for a short stay with our 1 year old son and paid the full amount, a month before the trip. 3 days before the first night the hotel cancelled the reservation, "at our request" mentioned the email, and they sent the money back. Immediately, the room was proposed at a price 5 times more higher that what we have initially paid. This is just fraudulent behaviour .. Fes got busy in this period and they knew they could get more on that room. Be aware that if you book there, unless you pay 500€/night they will cancel your reservation just before you arrive, good luck for finding last minute accomodation in Fes.

This hotel was booked by Gate 1 as part of the Moroccan tour. There was a last minute change to this hotel as the other hotel was overbooked. The whole place looked like it needed maintenance. Our room had a bad odor when we walked in and there was no electricity. The hotel does not have its own backup generator. The staircase going up to the third floor was dark and narrow. Overall not impressed by this place.