Kechao Light Luxury Hotel (Phoenix Ancient City Hongqiao Branch) anmeldelser

Thank you Yingzi and Hwa Hwa. I am very happy yo have chosen this hotel. as i walked around town looking at most home stay, I felt that hotel kechao has provided such an excellent service with their special way. Upon arrival, they have given a lot of instructions on how to visit this town. They have also given us some fruits once we were back to the room. The room is probably one of the best in town I would say. I have studied a lot of other hotels but I am so happy with this one. Plus it is directly next to famous hongqiao bridge. Before you start your journey they gave you a rough guide instructions on how best to walk around the ancient town. Once you start walking, you can use the interactive map the hotel sent you via wechat. All in all, this is the best stay throughout my trip. Thanks to both the staff Hwa Hwa and Yingzi. They have been such a great help. All the photos are from my own stay. Have I mentioned their breakfast? My gosh... It was one of the most satisfying one. They brought it to our room. Maybe because it was the low season but it is really much appreciated. Nice breakfast. Their shampoo is so fragrant that we wanted to buy but too bad it wasn't for sale. Plus the room has got the smart control system using xiaudo. But only in Chinese. We definitely appreciate they hotel for their service.

Good hotel, recommended this hotel for traveling, you don’t need to bring your luggage through the stone in the ancient town, the hotel was located at the front of Hong qiao bridge and has a very good service although they don’t have elevator but they have staff to help you to bring the luggage to the 3rd floor and the front desk is very warm welcome

This was the place where I had the best sleep during my trip in China. The bed and pillows were very comfortable. The aircon/heater is very responsive. The hotel is located at the 3rd floor and there's a staff stationed at the ground floor who is supposed to help guests carry the luggages up. Staff was friendly and helpful tho' they can't speak english but that's not an issue at all. Deliveries done by a robot. The only gripe I have is that the hot water took ages to come and the ceiling is too low and we bumped our heads :( so be careful if you book this room with view.

Hotel location is excellent. Right in the midst of town centre. Room is spacious, clean and has an excellent view of the ancient city cum river. Only challenge is the low ceiling between the bedroom and the living room. Also note that living room has a pitch roof with low ceiling on both ends. Being a refurbished ancient building, the hotel is located on the 3rd floor without any lift. Great service provided though to carry our luggage up and down during check-in and check-out. Highly recommend :)

Very helpful & lovely housekeeper 桂子 welcome us just outside hotel entrance. She gave us a free upgrade to a super delux room. Very clean & luxurious hotel stay. Highly recommended.

Room is nice and bed is comfortable. There is no lift in the town, so we need to carry our luggage to level 3. But if pre inform the hotel, they can help to carry the luggages up and down (return as well). Hotel staffs are friendly and willing to help us and especially to help us to call for transport to train station as there is no Didi in town or otherwise have to hail from the street and stay connected with us on WeChat. Location wise is near to the old town within 5 mins. There is a basement food Street just less than 10 steps beside the hotel. There is bubble tea shop and Luckin coffee just opposite the hotel. Photos are similar to real-life. There is also a laundry room but only available from 10am - 10pm (need to get key from hotel staff). Will recommend to stay in this hotel.

Hotel is clean and location is great. Every service staff were nice and 颖子管家 is very kind and helpful. Will definitely stay there again if we come back to Fenghuang.

Hotel staff were unhelpful in arranging transport for my entire family of 11 members. We were left stranded on a winter night at the tourist Centre with no taxis willing to take us to the hotel as only selected vehicles are allowed to enter the ancient town. One of my rooms was filled with low beams and it is claustrophobic to sleep in. Furthermore, the hotel was located at level 3, meaning entering and leaving hotel will be a chore, especially for families with young children. Lastly, despite that this hotel is non-smoking hotel, guests still smoke in the common corridor. As matter of fact, the location is great though.

This hotel is just 2 min walk from 红桥（hong qiao), where the hustle and bustle is at this old town. I like it that the driver can drop us off at the door and we do not need to push our luggages over stone paved paths to reach the hotel. The check in counter is on the 3rd floor and the hotel staff are very helpful in carrying our luggages to the room. The room is big and clean. We are also grateful for the help from Xiao du, the little AI buddy in the room. The breakfast is good. We were pleasantly surprised by the buffet spread. I will book this hotel again when I visit this town.

Hotel is good, clean, and staff helpful, help us to carry the luggage up to 3rd floor. The hotel no lifg

perfect location

這個酒店真的超級好的，首先酒店很新，衞生很好，環境也超好，服務更沒得説，所有的工作人員服務態度都超級好的，真的辛苦穎子管家了，我們到酒店的時候，是穎子管家下來搬行李上去的，還給送到房間，走的時候也是幫忙搬下樓的，我們的箱子很大很重，辛苦穎子管家了，酒店的位置也是超級好的，就在虹橋邊上，逛古城真的很方便，性價比超高。因為古城打車不方便，前台會幫忙聯繫車。還有離店的時候，還給送了伴手禮。在這麼熱門的旅遊地方還可以有這麼好的服務，真的是不要太好了。

客巢酒店位於虹橋的路口，由於春節期間出租車空缺，網約車高價，衹能乘坐高鐵短駁車前往，在奇峯廣場下車後步行約5分鐘可達。 鳳凰古城晚上特別吵，建議避開沿街的房間，早餐雖然品種少，好在米粉澆頭口味不錯。 鳳凰古城挺大，一圈全都逛完需要起碼一整天的時間走走看看吃喝拍照，早上相對清凈感受新鮮的空氣。

酒店位置很好，就在虹橋邊商業街上，非常熱鬧。定的唯一的江景房，窗外虹橋和沱江就在眼前，就是房型很特殊，屋頂較低，有的地方需要低頭過，不過房間挺大的，設施也可以挺新的。早餐比較簡單，不過吃的挺舒服的，有菜、粥、水果、牛奶，還有現煮的麪和粉。服務也挺熱情的，主動幫助提行李，酒店在三四樓沒電梯。