Kechao Light Luxury Hotel (Phoenix Ancient City Hongqiao Branch)

The location is excellent—surrounded by plenty of restaurants and shops, and conveniently right next to Hingqiao. Our king-size and double beds were massive and very comfortable, making for a good night's sleep. The receptionists were helpful and friendly, always ready to assist, even carrying our heavy luggage up to the 3rd floor. However, the lack of a lift made it quite tiring to climb up the stairs, especially after a long day of walking. The breakfast area is small and cramped, with limited food choices. Unfortunately, the staff at breakfast weren't very friendly, which was a bit disappointing. The hotel signboard is only written in Chinese and it is on a third floor, making it difficult for us to look for it.

The room is clean and spacious, but be mindful of the slanted roof. It has a Xiaodu voice control system. The room overlooks the Tuojiang River. The location is excellent, right outside the Rainbow Bridge, perfect for exploring Fenghuang Ancient Town. Breakfast is decent.

The location is few steps from Hongqiao bridge. The hotel is on 2nd floor, only a desk on ground floor. I got upgraded to a room with bath. The room is very clean and large. I received free fruits and late checkout, 2pm. The staff helped me to get the taxi to train station. The hotel is next to a restaurant, they played drums at night (I loved to watch them playing) so it’s a bit noisy but I came back late so okay for me.

Thank you Yingzi and Hwa Hwa. I am very happy yo have chosen this hotel. as i walked around town looking at most home stay, I felt that hotel kechao has provided such an excellent service with their special way. Upon arrival, they have given a lot of instructions on how to visit this town. They have also given us some fruits once we were back to the room. The room is probably one of the best in town I would say. I have studied a lot of other hotels but I am so happy with this one. Plus it is directly next to famous hongqiao bridge. Before you start your journey they gave you a rough guide instructions on how best to walk around the ancient town. Once you start walking, you can use the interactive map the hotel sent you via wechat. All in all, this is the best stay throughout my trip. Thanks to both the staff Hwa Hwa and Yingzi. They have been such a great help. All the photos are from my own stay. Have I mentioned their breakfast? My gosh... It was one of the most satisfying one. They brought it to our room. Maybe because it was the low season but it is really much appreciated. Nice breakfast. Their shampoo is so fragrant that we wanted to buy but too bad it wasn't for sale. Plus the room has got the smart control system using xiaudo. But only in Chinese. We definitely appreciate they hotel for their service.

Good hotel, recommended this hotel for traveling, you don’t need to bring your luggage through the stone in the ancient town, the hotel was located at the front of Hong qiao bridge and has a very good service although they don’t have elevator but they have staff to help you to bring the luggage to the 3rd floor and the front desk is very warm welcome

This was the place where I had the best sleep during my trip in China. The bed and pillows were very comfortable. The aircon/heater is very responsive. The hotel is located at the 3rd floor and there's a staff stationed at the ground floor who is supposed to help guests carry the luggages up. Staff was friendly and helpful tho' they can't speak english but that's not an issue at all. Deliveries done by a robot. The only gripe I have is that the hot water took ages to come and the ceiling is too low and we bumped our heads :( so be careful if you book this room with view.