Embassy Suites by Hilton Fayetteville Fort Liberty

This could be a great hotel if only they updated their rooms to be in comparison to Embassy Suites Nationwide. They charged me almost $300 for what they consider a premium suite, which is a NORMAL suite at all other Embassy Suites. The old and scratched furniture, old dreary curtains, and the yellow and terrible lighting make the rooms have a feel like something out of a Stephen King novel. It gives off old and creepy vibe. The rooms are definitely in desperate need of a MODERN overhaul.

I highly recommend the Embassy Suites near I-95. The hotel is clean, well-organized, and has plenty of elevators. We really enjoyed the dinner at the hotel, which exceeded our expectations for hotel food. The staff was exceptionally friendly, and the cooked breakfast was a nice touch compared to the typical buffet. One tip: if possible, try to book a room facing west. The east-facing rooms overlook the freeway, and you might experience some noise from truck traffic.

Excellent hotel in every way. Clean, well-maintained, and friendly staff. I will be staying there again. There are to other hotels within visual range. I've stayed in one of them. They are both run down and in need of maintenance. I will stay at this Embassy Suites again.

It's a super-friendly facility. It is one of the best I have seen staying with Hilton for over 20+ years as a Diamond Member. The hotel is super well-maintained, and everything is in top-notch condition. My only issue was getting my Diamond Bag, which I had to ask for a few times. Yet, Addi at the front desk finally fulfilled my request. Besides this, I typically give this a 4-star due to this hiccup. However, the condition of the facility, room, and overall kindness of the staff quickly make up for the situation. v/r, Dr. K. King

I have been coming to this hotel every weekend for about a month now ! The rooms are excellent and the restaurant food is superior to many hotels I have stayed in. However, the star of the show is Aimee from the bar. She is a great bartender who has provided me with excellent customer service every time I encounter her even when the bar is slammed ! I really appreciate her attentiveness and she makes my trip special everytime ! I would also like to should out Tiffany, she was excellent as well.

We loved the bartender Aimee!!!! We are from out of town and she gave us great advice to restruants locally and excellent service. She was very vigilant, friendly very helpful and made our stay extremely pleasant.

This Embassy has totally withdrawn from everything it means to be a Hilton Member. With the requirement to have a key card to operate the lights (which negates the use of the electronic key) to being required to give your name and room number at breakfast, it is apparent this Hilton has issues. this appears to be an older hotel, possibly a rebranded hotel and does not give the vibe of a traditional Embassy. I would definitely encourage others to choose another hotel and I would not stay here again. I would have gotten the same experience at a Hampton, which defeats the purpose of staying at an Embassy.

Very attentive and friendly. Everything was spot on, the room, food, bar, and service The place is located near several establishments and a movie theater. I plan to stay at this hotel every time I come to Fayetteville NC.

GOOD: Very nice and clean facility, very friendly and helpful staff. Johnny at the front desk very helpful when I brought the several issues about room 437 to him. The breakfast is really great. All the usual stuff you see at nice but generic hotel free breakfasts, but has a wonderful made to order omelets (or eggs cooked to order). Wonderful. And instead of the cheap vending-machine Danish you usually see on these, they had fresh baked (on premises) danish that were super light and flaky. Very nice fresh fruit as well. BAD: Hilton has the no-touch, no-front-desk checkin through the HH app. Cool. BUT this hotel has a system where you need a room key card inserted in a slot a few feet away from the door for the main room light switch to work. So you happily walk straight to your room at 10pm, flip the switch, and then have to pull out your phone to wander around the room trying to find a light that works. Even without the no-touch checkin, it's a dumb system in the name of "Eco-friendly". I found out the next day why my lights didn't work when I reported it as a maintenance issue. (They also gave me handout with that and other info I would have gotten if I checked in at front desk... why not just stick it on the door?) Then the toilet flush handle was literally not attached to the toilet (not bolted inside the tank). The water pressure in the sink was horrible, and the water barely lukewarm (morning, mid-morning, evening, very late at night). I felt like I was at summer camp trying to shave. Shower was good, so it was just that fixture. I figured I could fill the ice bucket with warm water from the kitchenette sink (a bit better pressure, still just warm) and pour it into the bathroom sink, but the drain stopper only slowed the drainage. I reported the issues to front desk the morning after I got there, and by the time I got back it was clear they had been there since toilet was fixed. But sink was not. I just dealt with it the next three days because I wasn't there to go round and round on trying to get things addressed. Another complaint - they have no info on the TV system. It's not very robust, just maybe 40-50 channels. But there is no Guide channel, not do they give you info on the provider to find the channel/schedule info online. Second night internet was down all evening. The issues were not so horrible but certainly gave a bad impression... what was the worst part was that someone had to have known the toilet was broken and the water pressure was bad before I got there. After being notified, I assume they couldn't do anything with the water pressure/temp or decided that it was fine. Yes, I could have asked for a different room. I reported the issues. True customer service would have made sure they were really fixed, and/or reached out to me to verify. The option of repeatedly going back to try to get a proper response is me doing the hotel's job.