Masseria Montenapoleone

Stayed at this Hotel 23MAY-26MAY25. I pre-booked and PAID the VINEYARD dinner €150 per person. Do NOT waste your MONEY on this event. If the weather is really bad due to storm, windy,rain and you are unable to attend due to BAD WEATHER they take your MONEY and WILL NOT REFUND you. I DO NOT RATE this property even a 1 STAR. This Hotel is one of the WORSE HOTELS I have ever STAYED IN. STAFF RUDE One of the restaurant staff was so rude to me in the main restaurant I left in TEARS even though I was a HOTEL GUEST. I did not return to this restaurant which was DIFFICULT when it is the ONLY RESTAURANT a HOTEL GUEST can eat at for LUNCH & DINNER. The AIR CONDITIONING wasn’t working properly it took 3 different people to FIX IT, the COFFEE MACHINE didn’t WORK PROPERLY in the room. I was UNABLE to CHARGE my IPad or Iphone when my charger or adaptor did not work - they had NO extra cables or chargers for Hotel guests to use. I don’t even rate this property 1 star ⭐️ don’t WASTE your MONEY on a Hotel that is only trying to LOOK GOOD on INSTAGRAM and SOCIAL MEDIA. When you have stayed there you will SEE it’s all for the LOOK only on INSTAGRAM. There are some gorgeous Masseria’s near by to stay in that have incredible staff and are 5 star. DO NOT WASTE YOUR MONEY staying here or BOOKING AN EVENT at MASSERIA MONTENAPOLEONE - you will THANK ME.

Beautiful hotel in stunning grounds with lots of olive trees some over 1000years old and a vineyard. The hotel is made up of separate buildings within the grounds. Our room was lovely quite quirky with lots of unusual objects and up-cycled furniture. Large bedroom with a comfy bed and a sitting room. Outside was a seating area with a sofa a couple of chairs and coffee table with lots of beautiful flowers in pots. Breakfast was served inside or out again beautiful setting with fresh flowers lots of homemade fruits and produce on offer. It’s best to book the restaurant we had lunch once and a few dinners there. I found the menu was the same and being vegetarian not so much choice. I ask for something different and they obliged one of the evenings. The wine was good and they gave you breads and their own olive oil to try 1000yrs, 100yrs and a young one. All different and delicious. The hotel offers lots of activities pasta making, cooking courses and the spa has many treatments. We didn’t participate in any as we found them all to be quite expensive. Lovely pool area and you can walk around the grounds where the olive groves are.

While the property and aesthetic are charming and beautiful, this is a place to visit for an afternoon, but do not waste your money on a stay. It is the definition of “instagram culture” - perfectly curated for gorgeous photos while in reality the service is subpar, the food is bland and the cooking experience is misleading. The latter was the most disappointing. For 55 euro really what you get is a preparation experience, a glass of the house wine and a piece of focaccia. You don’t even prepare the foccacia, instead you simply sprinkle on some garnishes. Understood it takes a long time to make and it’s not possible but say as much in the description of the experience. This is followed by shaping some different types of pasta - just rolling some dough. You don’t get to actually make anything or taste the pasta. Fair that the logistics of doing so would be difficult but price this accordingly - at best worth 25-30 euro. You do not get to taste any actual pasta. You literally just get a piece of bread. The service is also completely lacking. I asked for help with reservations for local restaurants and they were not able to secure any for me. I was told Osteria Piazzette in Ostuni was unavailable all week and when I emailed myself I was able to get a reservation. Their list of recommended restaurants is subpar and catered for tourists. When I shared this feedback at checkout the most they were able to offer was a mediocre cloth apron we wore in the cooking close. For 1800 euro for 4 nights there are far superior places you can stay. Upon arrival, we were already dragging our bag halfway to our room over the gravel when we were asked if we needed help with our bags. For the price paid, this should have been a given. No problem doing so myself if I’m going into a rustic experience with a price that matches. But if you’re claiming to be a luxury hotel, then step up the services to reflect this claim . If you’re a mid range influencer with basic taste - this is the place for you. If you’re a seasoned traveler look elsewhere. The room comfortable enough and the breakfast staff is lovely and a redeeming part of the service.

Look elsewhere if you want a wonderful masseria experience. Very disappointing and the aperitif experience in the vineyard is extremely overpriced and poor. Our table was not cleared so a cat jumped on the table eating our leftovers. A very snooty woman(Alessandra) could see we were disgusted with this and she shrugged it off and said ‘is the cat annoying you’. When we mentioned this on check out the receptionist said there are lots of cats around the masseria and that we had finished our food so what was the problem. We also could not get the attention of any waiters to order a glass of wine while we observed other guests receiving complimentary olive oil from this same women, Alessandra. She was very rude and appeared to prefer guests who seemed of a certain standing. Our room was really far away just to be aware if you book a garden room. You are really in the garden!! I really would not recommend!!

Beautiful place that totally surpassed our expectations. I don’t think the internet images truly give the full picture of how stunning a location. Unspoiled and rural but very chic. Surrounding location is amazing with the beach 7 minutes away and the wonderful towns of Martina Franca and Locorotondo within 25 mins. We will return and perhaps make it an annual visit.

If you are looking for somewhere with a pool and spa so you can relax in the sun then this is OK. However, the restaurant menu is international food and very restricted. You cannot drink and drive in Italy, so as this is in the middle of nowhere unless someone refrains form drinking you are not in walking distance of another restaurant. We went to experience authentic Puglian food and wine, so this wasn't the place for us, and we were not the only disappointed guests. However, on the plus side it was in a delightful rural location and our room was excellent.