Candlewood Suites Dallas NW - Farmers Branch

Well, I decided to try out a candlewood suites because I usually stay at Holiday Inn or Holiday Inn express and by the time I got to the desk and talked to the female behind the desk, I had never been such disrespected in my life, but I guess that’s why the hotel was as cheap as it was for a Saturday night Since this hotel in particular just hires straight trash and I told you would’ve given this hotel a zero if it would let me and if you ever decide to stay at this hotel, be careful they are quick to do $100 incidental as all the other Holiday Inn in the Dallas Fort Worth never charges more than 50 for incidentals

From check-in till premature check-out (after two nights, instead of planned 13) I felt not welcome here. There are only very few parking lots at the entrance, most guests just have to park along the street on the other side of the road. There´s a strange fenced platform in front of the entrance and the curb insn´t lowered anywhere along the parking lots, so it is very difficult to get your luggage from the car onto a baggage cart and into the hotel. There´s actually a parking garage at the east side of the hotel which could be a huge advantage, if it weren´t so tricky to access, both by car and from the hotel. Of course, all eastern hotel rooms face the garage, too. On the other side, at the moment there´s still a meadow, but it will most probably turn into a construction site soon. The location near Lyndon B. Johnson Freeway and DFW is convenient, but there´s hardly any restaurant in the neighborhood; in about ten minutes you can reach a Whole Foods Market or an ALDI. Obviously the hotel was booked out, so I couldn´t get an upgrade, despite of my Platinum status. That I obviously got one of the worst rooms, facing the parking garage, was another thing. The kitchen had the poorest equipment I´ve ever seen, not even a flipper, 2 plates, 2 cups, 2 glasses etc. - in a room meant for up to three people! The furniture was very basic and run down, the desk chair extremely uncomfortable. The room and the dishes weren´t clean. The kitchen sink was leaking. I found stains on my pillow and a long nasty hair wrapped in the bath towel. A very condescending employee tried to offer me an „upgrade“ in the same room category as apology and explicitely mentioned that, allegedly, most guests here were Platinum and Diamond members and stayed for several weeks, so I was not eligible for something better. I was really happy to leave.

This is a great hotel in the Dallas area. The rooms are very clean and quite. The pillows are so comfy as well as the bed. The gazebo is nice to use on an evening when you want something fresh cooked. The FREE laundry has great machines that clean and dry your clothes without damaging them. There is a nice little store across the street where you can pick up a few items to cook in your room . The deli also has ready to eat options and are very good.

Stayed here a few weeks for a job. The staff is attentive. Rooms are immaculate and roomy, bathrooms are great. Whole facility is clean and new. If you're staying long-term the rooms are refreshed by housekeeping once a week. Fresh bedding, towels, soap, toilet & shower cleaned, a sweep & mop of the floors and they load & run the dishwasher if you have any dishes in the sink. There's free laundry - 4 washers and 4 dryers, but you have to bring your own detergent. The dryers run quite hot on the High setting (I suggest using Low) and default to 75 minutes, but my loads of laundry were always dry in 25-30 minutes. Parking is in a parking garage right behind the building. The WiFi is super fast for a hotel, 30-40 megabits/sec according to speedtest.net. Google hangouts with the family worked well over it. There are Ethernet jacks in every room and I tested the speed on them with my laptop, but it appears the hardwired Ethernet is throttled to 5 megabit speeds (which is odd). WiFi could have been fast due to staying at a time of low occupancy, can't say how it performs when the hotel is full. Only mishaps during my stay were a power failure only in my room one evening, but the staff corrected that in about 20 minutes. I wasn't cooking or anything like that, so it was a mystery what caused it. Another night the fire alarm went off on my floor at 1:30am from someone smoking in their room, but the staff didn't know how to shut off the alarm so it ran for 20 minutes or so while they contacted someone off-site. I don't chalk this up to the hotel, just that the staff need to be better prepared and trained for things like this. It's not their fault, it's that the owners/managers need to train better. I'd definitely stay here again!