Gæstebruger
29. juni 2023
I stayed one night at the Holiday Inn Express, which has a good location off the highway, across from the shopping mall and by a bunch of big-box stores. Public spaces and rooms looked renovated in the last couple of years. However, my room, a handicap accessible king room on the second floor, was not clean. There was hair on the toilet, hair around the toilet on the bathroom floor, hair in other parts of the bathroom by the shower, and mold or mildew around the titles of the walk-in shower. That's unacceptable. Ignoring the lack of cleanliness, the individual bottles of toiletries that used to be provided have been replaced by a wall-mounted dispenser with lotion and liquid handwash. The dispenser was broken in my room. No bar of soap is provided. As usual, breakfast was free for all guests. The selection was an average selection of mostly standard Holiday Inn Express breakfast fayre. I didn't see any oatmeal or fresh fruit and berries. The hot offerings were mostly empty by 7:30 a.m. and didn't see replenished. The seating area for breakfast is also small and cramped. No newspapers were provided in the lobby. While staff were friendly, they weren't particularly well-trained. At check-out, I was never thanked for staying or asked how my stay went. I asked for my folio to be emailed. It was never emailed. All things considered, I would not stay here again. For almost $200 with taxes, I expect a clean room.
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