Gæstebruger
10. juli 2024
Beautiful state of the art hotel,extremely modern,and vast,with amazing facilities!! service was beyond atrocious to the point of exasperating,waited more than 30 minutes at the pool area for drinks to be served,same situation in the crowes bar next to the restaurant,it took our friend to very politely nudge the bar manager to ask his staff of 10 to serve us,not a clue about keeping guests happy,no service with a smile,and guest Relations acted like the stepford wives,almost Robotic. we had a theft from one of our friends room,and we reported this to the reception,and Duty manager,No action taken more or less told us we were to blame,and would not call the police so we could Report the incident,No empathy or concern given at all. On Departure day No water available in the hotel to wash,or shower,and flush the toilet,no explanation given,or apology.check out was another hurdle to jump,wrong calculation of mini bar,and tried to charghe for the room,which had been paid before we arrived. Had it not been for the fact we are a great group of friends,with a sense of humour,and forgiving natures when it comes to Rudeness,it would have been a total disaster.
Oversæt