Gæstebruger
28. marts 2025
DO NOT STAY HERE. FILTHY, FILTHY, DISGUSTING ROOM, PLUS LACK OF STAFF AND STANDARDS. Booked to stay for 3 nights left after 2, even after a change of room. Room was the most disgusting and filthy I have ever stayed in and I include all of the rooms I stayed in during my backpacking years in Asia and S America. Scores of different hair and mess in the bathroom and on bedroom furniture, also within the bed itself. Crap on the toilet, the bath was lined with hair, the shower head itself was matted with hair? The bed also had torn, dirty and bloodied sheet and mattress topper!!! The room had not been properly cleaned for months! Informed staff, part time students only in attendance, who were lovely and apologetic but owner kept away and at a distance despite being in the hotel. Lack of staff meant pool attendant had to try to clean my room, he did his best. I didn't sleep at all and moved out the next day despite having paid for one more day. Completely shameful, Falmouth is lovely and deserves better, so much better. On leaving my taxi driver told me stories of many other very unhappy guests. Spent several days trying to get refund, got part refund, complete with insincere excuses.
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