SpringHill Suites Philadelphia Langhorne

Thanks for a great overnight stay!

Front desk staff/management was excellent. We ate the free breakfast in the lobby, and the manager was talking to each family about Sesame Place and was very engaging with the kids. Our TV remote stopped working and someone came to fix it right away. Our room was clean and we enjoyed the pool/hot tub every night, although the pool is small for the number of kids who stay there. This is right across the street from the entrance to Sesame Place. We got a great deal booking the hotel with the park. It’s great to be able to leave the park and come right back.

This hotel was PERFECT for our visit to Sesame Place!! Location is within walking distance to parks and restaurants where we got takeout meals. The hotel staff was so kind and accommodating to all the children. A special shoutout to the front desk staff member, Asia Perez, for making it so easy for us to check in since we got to hotel at night after a long drive to get there.

We took our 5 year old granddaughter to the SpringHill Suites and we loved every minute. We parked the car and walked a short distance to Sesame Place for 2 days at the park and a 2 night stay. The staff, especially Pam, were very friendly, helpful, welcoming and informative. The hot breakfast was delicious and we so enjoyed the indoor pool. We could even walk to nearby restaurants. We have stayed here before and will certainly be back. A special thanks to Pam who went above and beyond in making our vacation so enjoyable. The staff overall is exemplary. We appreciated the hospitality and the awesome hotel.

General Manager should be retrained or fired. Booked a room through the Marriott app. When I arrived, the front desk attendant was on the phone with the General manager. She proceeded to direct him to cancel my reservation, said I booked with points (which I didn't) and would not honor the guaranteed reservation (I am a titanium elite member.) I had a representative from the Titanium services call and they STILL would not honor the reservation. She was rude, horrible customer service and should NOT be leading a team of staff. I still do not have resolution 2 weeks later. I would advise anyone coming here to have a back up plan because I was not the only person showing up with a confirmed reservation.

Great hotel and staff were wonderful. Spent a couple weeks here, the breakfast is a pretty nice spread, not overly crowded. Enjoyed the warm chocolate chip cookies in the evenings and pleasant conversations with desk personnel. Bed and pillows were comfortable. Will stay here again when visiting my customer.

This is the best hotel to stay for visiting Sesame Place. 1) This is the only hotel with a walking path to Sesame Street. The hotel is literally next to Sesame Place. The convenient location is priceless. 2) The hotel is new-ish. The room, furniture, and features felt new-ish. Things in our room were broken, such as the closet door and toilet flusher. But I kind of expect that from a family hotel. Kids break things. 3) The hotel was clean-ish. The sheets and towels were clean. Our room smelled damp. I always bring my own Clorox wipes and I am glad I gave it a surface clean. 4) The staff was nice to us. But I could see how working on a sold out weekend with lots of kids running around could get old. 5) Breakfast was okay. Two waffle makers, cereals, and plain scrambled "eggs." No frills. 6) The hotel was sold out and full of people. This meant they did not have rooms for early check in when we arrived around 1 PM but we did get in before official check in time. They were very accommodating.

Hotel was packed and yet the staff could not be nicer. Extremely accommodating even under the pressure of all these guests. Some of the guests were quite demanding at check in but the person behind the desk never lost her smile. Great experience in a very busy hotel.

The Good: Quick walking distance to Sesame Place. FREE breakfast with a nice variety of foods, at breakfast (eggs, bacon, cold cereal, milk, juice, coffee, yogurt, fresh fruit, waffles, bagels, croissant rolls). The Bad: This hotels nickels and dimes you. Parking is $15 per day, a pack'n'play/crib is $10 per day. Housekeeping needs work, likely better staffing. Room could have been cleaner (the top of the tile in the bathroom had a clear layer of dust). The Ugly: Pool is way too small for a family sized hotel. Housekeeping. We never had turn down service, our bed was poorly made (seems like they used full sized sheets for queen bed). The pool towels were laughably small. We were registered with 4 people in the room and only received towel sets for 3 people. Summary: If you are going to Sesame Place it is convenient to be able to walk and be back in your hotel room within a few minutes otherwise I wouldn't stay here. We found an usually low rate for a Wednesday night and stayed because of that otherwise the price doesn't justify the experience IMO. There are other hotels that within a 5 minute drive to Sesame Place or have shuttles.