Best Western St. Louis Fairview Heights

It’s a pretty good hotel, I stayed here for one night, clean and good, breakfast does not have many choices!

I must say, this place was great. Nice and clean, hot water, shower was excellent, the quality of the place was what I would expect from something of the Marriott chain. Until last November it was a Hampton Inn. I guess it was bought up and is now a Best Western. They have an indoor pool but it was closed, the water was all green I guess they were doing some renovations or repairs. I didn’t ask. As for the shower, it’s a bathtub with a shower, but the floor of the bathtub wasn’t flat, it was curved up on the sides and I would say that is quite unsafe for standing in, especially when you have your eyes closed and your washing your hair. I’ve included pictures, but the bathroom products are great. Especially the hand lotion, outstanding and such a nice aroma on your hands that lasts for most of the day. My room didn’t have a fridge or microwave, but some rooms do. Breakfast was included, it wasn’t too bad. Convenient lights and bedside plugs around the room. Internet speeds were nice and fast. I would definitely stay at this place again.

Definitely not up to Hilton standards. Night shift staff not responsive. Ice machine leaking during entire 3 day stay-water covering hall at 0600 Sunday morning, then just covered with towels?? Tape holding elevator button together. Room smelled mildew. AC very loud, towels thin and scratchy. Bottle of VO5 shampoo left from previous guest. Lobby trash cans overflowing Sunday morning at start of breakfast.

Worst Hampton Inn we have ever stayed in. So happy that we were just needing a place to sleep before continuing our trip. The reception desk personnel were never there, had to ring the bell and wait every time we stopped by, and that was often due to the room situation. There was no soap at the bathroom sink, there were two small bottles of hair conditioner there. The dispensers in the shower were all empty, no shampoo, conditioner, or body wash. Luckily we had our own shampoo and conditioner and when we went to the front desk to request soap, she looked and looked and finally came up with a full sized bar of Dial soap which was fine. The room wasn’t very clean, hairs in the tub and tissue on the bathroom floor. Also the breakfast buffet was open until 10:00, but at 9:20 am, the powdered eggs were all gone and the serving dishes were cold. They were decent waffles, but when I asked for butter, the reply was, “We don’t have none.” The price point was low , so I guess we got what we paid for, not much….Hilton management should look into this property.

Great People working here, Younge people here are really good. Every staff member was very helpful and friendly, any minor issue we had was immediately fixed (the Raisin Bran dispenser wasn’t working and our keys didn’t work, both promptly fixed)

The Hotel Stuff was great, We felt safe and breakfast was warm. Thank You for having us and taking care of us. Rooms are clean and I love this hotel. We didnt have any problmes. The manager was there the whole time we stayed he is running a great team.