Royal Relax Inn

I am not too happy with the Meme who works during the day. She is the most unprofessional person I have come across. I have stayed in many motels/hotels in my day. First of all I understand that everyone has personal problems, you don't air them out to everyone you talk to. I asked to speak to the manager and she told me he wasn't available at the moment. She said I could leave my number and he would call me back. I come in quite often and the last time I was here she was talking about how her daughter was on life support and how sick her other kids are. After checked out, to my surprise i received a text from her going on and on about her sick daughter. At the end of her text, she asked me for money. Who does that to someone you do business with? Before we left, she said she wanted to talk to me. She pointed to outside. When she came out, she started to talk real bad about the night guy and how bad he is for the business and she is trying to find people to complain so he is forced out of the office. She wants her husband or son to work in the office. She told us anytime we want a room to call her on her cell phone and she will make the night guy give us the room we want. I want to apologize to the night guy about all of the things she was saying about him.

The worst Hotel I have ever stayed in for 7 hours. This hotel has promising pictures and rates but dont fall for it. 1. I checked in to the hotel paid the $100 deposit on 7/31/2023. 2. The room (Room 26) had a very musty smell. 3. Exposed extension cables ran incorrectly in front of the desk. I didn't physically stay in the room for more than 3-4 hours after touring STL. I fell asleep at about 12 am and woke up with extremely irritated skin. I look in the mirror and notice hives all over the right side of my body. After flipping through the sheets i notice a few bugs still on the sheet with a brownish/red stain. I then take a picture and go to show my skin reaction to whatever was biting me. The employee Scott is then defensive and telling me I cant get another room. I didn't threaten anyone or destroy anything . He would not tell me when I would be able to get a refund. When I called he was prepared because the first thing he mentioned is that he looked at the footage of me coming in the office. Needless to say , they have done this before. He said there would be an investigation and to call the next day. The next day I call and he says it would take weeks. He also said I need proof that i was bitten by a bed bug. This hotel is setup to take your money. They dont care about you or your well being. They wouldnt even give me another room. I slept better in my car at the truck stop. Please if this is your only option, sleep in your car.

The only thing good that came out of this visit was the night manager Scotty. He was polite, courteous and friendly. Went above and beyond. I can’t say that about the lady who works in the day time. First of all she uses found language, she uses racial slurs and most of all she smells like a cesspool. She had a bad attitude also. If we return, it will only be because of the service we received from Scotty. He treated us like we were family and that lady treated us like we were an inconvenience to her. We came in to check k out, she was sitting down watching something on her iPad. It took her at least 5 minutes to even get up and acknowledge us.

Great rate, friendly staff, close to Cahokia mounds and not too far from late-night food, all-in-all this is an excellent place to stay. They even provide complimentary snacks and water, which is a great touch!

Great customer service. The front desk personnel were communicative, kind, and efficient. The room set up was a little awkward to navigate; the mini fridge was in the pathway to the bathroom and the light switches were in inconvenient places. The free Wi-Fi was great. The TV service channels were not great in quality. Overall, great choice for a budget stay.