Fairfield Inn & Suites Fairfield Napa Valley Area

We booked this room for three nights. Our plans changed unexpectedly and we were unable to get there for the first night. We agreed to pay for the unused night, and in return our room would be held. Upon arrival, the room had been tagged as a « no show » and the only room available was a considerably more expensive suite. The manager could not be located. As it was late, we were stuck. A week later, the manager still has not responded nor any sort of resolution been suggested.

I can't see how people are giving this hotel and excellent rating? Are your standards that low?? Place is dirty for starters, hallways smell musty, and the carpets need to be cleaned. Room was not sanitary like the sign in the room said, additionally they need to be upgraded. They can keep the free breakfast at this place, was horrible. Powered eggs, stale cereal and bad tasting coffee. Not the best people staying at this place as well. Do yourself a big favor and don't stay here!! Shouldn't be associated with the Marriott name at all!!!!!

Excellent spot for travelers: convenient, spotlessly clean, good design and good functionality. Shout out to Maleta who checked me in and went above and beyond to give me good service! The breakfast has many good choices and an alert attendant who refills the buffet stations promptly. Bright lighting for aging eyes, a good shower with easy-to-use spray head, and a comfortable bed made my stay. Though the hotel was full or nearly full, it was quiet at night in the hallways. This hotel is well-managed.

Love the hospitality/staff they were friendly and accommodating, clean rooms Christine,Olga,Sidney were very helpful throughout my stay I like that there are restaurants/bars nearby in walking distance just outside the hotel. Free breakfast is available a variety. Ms. Pam and Zaggy were very helpful

Our family stayed at this hotel for 3 nights for our convention. We read good reviews so we went for it, and we were not disappointed. They have helpful and welcoming staff, especially the General Manager Mirasol. She made our check-in a breeze and was very accommodating as she looked for the room we requested according to our needs. We had a relaxing experience all the way through the last night of our stay. The rooms are clean, comfortable, and spacious. Breakfast is filling to start our day. Would highly recommend and would definitely stay there again if in the area.

I booked a couple of rooms for employees that were working on a job close to that hotel. Leah at the front desk was amazing!! She was very helpful and the most polite person I have worked with, with any of the hotels that I have booked for employees. My employees stated that their stay was very nice, and they really enjoyed their rooms. I also had the pleasure of speaking with the Manager Mirasol, and she was just as helpful and accommodating. I would highly recommend this hotel for any of your stays, business or pleasure.

Mirasol, JAGGY, Claudia, Connie, Joy and all the staff felt like family by the time we left. Everyone was kind, professional, and helpful. The hotel was very clean. The breakfast was phenomenal. The kids really enjoyed the workout room and the pool. While I enjoyed the Hot tub. It was a wonderful stay.

I stay at this hotel on business I wanted to leave a review so the level of service Mrs Marisol and her staff Olga, Christine, Sidney and Jaggy will be acknowledged yes I had to get there names that's how much an impression they have left on me. They are very knowledgeable and professional , and nice. Clean rooms, real variety breakfast/ huge eating area Jaggy and Ms Pam always remembers me at breakfast they are very accommodating,pool and hottub yes it works also a gym.

Mirasol provided expedient service in short notice when needed. Always displayed a caring and sincere passion to help others on every occasion. Her and her staff showed kindness and friendly customer service that helped me enjoy my overall experience. I will stay here again for sure. Thank you all again.