Premier Inn Exeter (Countess Wear)

The hotel had a great location, but I thought it was poor for a Premier Inn. I associate a Premier Inn with cleanliness, a comfortable bed, and a functional place to stay. However, the room was damp and mouldy which ruined it for me. Everything felt clammy and unclean so it was not a pleasant place to sleep.

Have stayed in many Premier Inns. Usual comfortable room with plenty of space. No drawers to store clothing in but we were only there for one night. Shower ok but non moveable head. No glasses in the bathroom. Altogether ok for a reasonable price

Dirty x grubby feel about the whole complex . Huge pot holes on entering the carpark . Bed uncomfortable . Grubby bedding . Smelly corridors . We certainly won't be staying here again . 1 good point about our stay , checkin was easy x swift . Very polite lady .

This is the most run down hotel I have ever stayed in. Rooms small dated smelt musky , dirty worn carpets didn't meet the grippers, towels were rough, towel rails rusty, soap dispenser rusty, outside of toilet filthy, mirrors old and need replacing, headboard stained, secondary glazing gap filthy and mouldy dud not help with the main road noise so two very bad nights sleep. No USB points next to the bed. On arrival at 8.45 pm after a 5 hr drive was told the kitchen was closed so couldn't eat. The standard of this hotel is nothing like the pictures shown. We will not be returning, wouldn't recommend and has put me off ever using this chain again. I feel very sorry for the staff on reception as they agreed it was not a good standard.

Reception staff are a credit to you. Very friendly and helpful. They were training a new lady and she was great. Lovely smile very friendly and actually interested in what you had to say. Plenty of tea and coffee in reception for a tea addict like me. The picture of the hotel is actually the beefeater restaurant and reception. The rooms are out the back set away from the road in like a motel situation. So you can almost park outside you door which was great. The bed was very comfy, extra pillows in wardrobe no drawers for clothes small open wardrobe not long enough for a dress but hung it on the large mirror. No plug sockets or usb port next to bed which is minor but annoying. Very little noise inside room apart from people leaving one of the mornings. Not overlooked so could have curtains open. My only complaint was the bathroom sink was draining slowly so I lifted tap. I’ve no idea how that much long hair could get into the bathroom sink but it was yucky so cleaned it out with cotton buds. Was a bit rank. Nice shower if you are under about 5 8’ above that you have to bend a bit which is surprising as there is a foot step to get into the shower. Quite powerful and gives a good clean. Glass screen rather than plastic curtain which is good. Will leave separate review for food because that should bring your score down . Would I stay again certainly

Not the best place to stay. Had the misfortune to check in with a ridiculously unhelpful, surly receptionist, spent most of time saying we don't do that here even though her colleague was trying to help me without throwing her under the bus... breakfast was good. The receptionist in the morning was very helpful.