Premier Inn Exeter (Countess Wear)

This is the most run down hotel I have ever stayed in. Rooms small dated smelt musky , dirty worn carpets didn't meet the grippers, towels were rough, towel rails rusty, soap dispenser rusty, outside of toilet filthy, mirrors old and need replacing, headboard stained, secondary glazing gap filthy and mouldy dud not help with the main road noise so two very bad nights sleep. No USB points next to the bed. On arrival at 8.45 pm after a 5 hr drive was told the kitchen was closed so couldn't eat. The standard of this hotel is nothing like the pictures shown. We will not be returning, wouldn't recommend and has put me off ever using this chain again. I feel very sorry for the staff on reception as they agreed it was not a good standard.

Not the best place to stay. Had the misfortune to check in with a ridiculously unhelpful, surly receptionist, spent most of time saying we don't do that here even though her colleague was trying to help me without throwing her under the bus... breakfast was good. The receptionist in the morning was very helpful.

We stayed in room 24. Firstly the was no WiFi available. As this was our anniversary our Son and his Wife (in U.S.) were going to call us on Facetime. We managed to message them that it was unavailable. We did complain to reception who said it was due to the weather. They gave us a code but we were still unable to access. I was already going to pay the £5 for upgrade but as WiFi was non existent it would have been a waste of money. Window had black mould accumulated that could easily be wiped clean with a cloth. The mirror in the room had large smudges on it. The window curtain had hooks missing. There was dirt and dust behind the door of the bathroom. Service for dinner was appalling. Waited ten minutes to be greeted. We were informed that there were no steaks at all available at all. This was our Wedding Anniversary and we came for the steaks. We ordered prawn cocktails to start. The bread was old, dry and and curling. We had it replaced. No butter provided for the bread so had to ask for it. No cutlery for the prawn cocktails. As there were no steaks of any kind available, my Wife ordered chargrilled fillet of salmon it was slightly overdone. I ordered beer battered fish and chips. The batter was extremely overdone. I think there had been a problem there. A member of staff was called in from some other duty, possibly the bar, and she seemed to take charge of things. Top marks to her. Excellent member of staff. However she was very hard pushed to rectify matters. Glad to say that breakfast the following day was pretty much up to the normal standard. Good bill of fare. The same member of staff that came to the rescue the night before (a lady), was in control of things. She was friendly and efficient. Having visited Premier Inns before we can say that this was a very bad example. We have had very little to complain about in the past but this was very bad. Our anniversary was ruined.