The Elms Hotel Spa, A Destination by Hyatt Hotel

The staff was wonderful and the Three Owls Restaurant was so good. The breakfast buffet this morning was delicious. The chef was very social. I enjoyed visiting with him.

I had heard so much about the Elms over the years that I had to come here for our anniversary. We enjoyed the historic aspect of the hotel and amenities. The rooms and general area around the hotel are clean and in good condition. The lap pool is currently closed due to a storm that created a leak. I was disappointed in this fact, but after seeing the actual lap pool, I pictured it differently, maybe a bit nicer. Although the room was okay, it was a bit small, and the bathroom was particularly small. The shower was tiny and the area around its base was very oxidized and could benefit from an update. The only issue I had with the hotel was the extra charges, such as a "destination fee," when the hotel in general is benefiting from people visiting it. There isn't any reason to charge anyone for a destination fee. Also, they charge for parking!

Check-in was smooth and quick. They were able to check us in early which was really nice. Our room was nice and the bed was comfortable. Outside of our room 2 room service tray’s full of food were on the floor the entire time we were there. They were never picked up and they weren’t ours. The pool was nice but extremely busy. There were no chairs available but we made the best out of it. Before dinner we used the bikes they have at the hotel to ride around. It was super fun and relaxing. We decided to do the Ghost tour. We showed up in the Lobby at 9pm along with about 50 other guest. There were entirely too many people and it definitely took away from the ambiance of a ghost tour. I also thought the price tag of 25 bucks a person was absolutely ridiculous considering we walked around the property and listened to stories. In the morning we ate at the Three Owls restaurant inside the hotel. They had a breakfast buffet with waffles, biscuits and gravy, French toast, eggs, potatoes fruit and a host of pastry’s. The food was good but was a little pricey. For 3 people Buffett and 3 coffee’s and our bill was 90$ with tip. Overall it’s a great hotel and I would go back for weekend.

Great hotel BUT NOT FOR KIDS Honestly this hotel is not for families at all. Breakfast is available but NOT included. Our dinner took 45 minutes to get to us and when it did arrive my roasted carrots were dry and raw. Also never been to a restaurant that has a bread plate in the table but doesn’t serve bread.

It was a hot summer day so we understand the pool being crowded but there was noisy dance music playing instead of relaxing music. It was difficult to hold a conversation due to the volume. The pool bartenders seemed exhausted or maybe just having a bad moment. Other than that, we truly enjoyed our stay! PS If you’re planning on having a morning drink from the main floor cafe, get there early. By the time I went down around 9am, many items and drink ingredients were sold out.

It's a pretty hotel, a good mattress, but food, beverage and spa services are overpriced and underwhelming.