Residence Inn Eugene Springfield

I stayed at this hotel for nearly four months due to a flood in my home. Colleen and her staff went above and beyond to make me feel welcome and lower my stress load by helping me with whatever needed to be done. They greeted me everyday when I came back to the hotel from work. I was going through a stressful situation and they were so kind to me each day. Best staff in a hotel I've ever seen. The rooms were terrific and had a nice kitchen and a wonderful bed. I would recommend this hotel to anyone traveling to Eugene or even locals like me that need a hotel as well.

Graciously received a complimentary upgrade to a 2-Queen suite which gave our mentally/emotionally challenged daughter a bedroom to herself. As well, hotel service was top-notch and accommodating. An exceptionally well-managed property, which we will stay at every opportunity we have have to do so.

Recently remodeled and has everything you could need including a kitchenette. The desk space was perfect for working the morning before my flight. Super safe, clean, and quiet rooms. The breakfast buffet had a nice spread and the coffee was great. Also enjoyed the fire pit to relax after dinner. Great stay!

The staff here and accommodations were excellent. Manny checked us in and was super friendly and helpful. Whenever we needed anything, David always helped us with a smile. Michael-front desk manager always made sure we felt welcome and taken care of. As a lifetime titanium member, One of the best hotel experiences ever.

I checked in yesterday for four night stay. This place's and service is like motel 6. This place isn't worth the price I paid ($1800). There was no light in the bathroom and no soap in the dispenser, no guest coffee. There was lot of disturbance coming from top floor(3rd) at 1am, and after calling front desk nothing was changed. Today, I requested to change my room and front desk don't even know what time room will be available. I didn't expect this kind of service from Marriott. Be careful before staying here.

Can't say enough good things about the staff at the Residence Inn by Marriott Eugene-Springfield. My 88-year-old mother was out of her home for three months while crews repaired severe water damage from an overflowing toilet. The staff made her welcome, providing additional housekeeping and maintenance support, and helped her when she needed occasional assistance at the breakfast buffet or was managing her her dog. The front desk made sure she received packages and mail promptly and let us know if mom was feeling a bit under the weather. Across the board, a terrific, caring, and attentive staff at a very comfortable hotel.