Pestana Gramacho Residences

Un lieu très calme et c’est un endroit parfaitement pour se reposer et passer des agréables moments entre familles et des amis.

位置有一點偏僻但是服務很不錯，飯店還有兩個泳池可自由使用，前台24小時都會有服務生在，不用擔心沒有客服人員

I stayed here recently on a short golfing holiday with my son. The staff were all very pleasant and informative, and the hotel and rooms were all very clean. The rooms, although not luxurious, have everything you need whilst on holiday, including a kitchen if you feel like cooking. The resort is very quiet but a little remote if you like to go out in the evening and a car is essential, although a 10 euro uber taxi will get you into Carvoeiro.

When we arrived at our villa the heating was not switched on and we were unable to make it work. Later a maintenance man arrived and got the heating working but it was still very cold. The bedding was inadequate and we had to sleep with our clothes and sweaters on. The next day when we returned from playing golf the temperature had risen to 18 degrees. The bedrooms and the sitting room were still very cold. We asked for floor heaters but were told that none were available. By the third day the temperature had risen to 20 degrees, still cold but bearable. I have written three emails to Pestana to complain but their reception say that they are too busy to reply. An email to management also remains unanswered. Avoid this place, they do not know how to treat their paying customers.

Nothing wrong with the place for what you pay, clean , great staff. The main issue is the groups of men , going out at 10 pm coming in at 5am causing grief with the reception. And other guests. I do appreciate its not 5 star but looking at the previous reviews how can you expect 5star for 3 nights unlimited golf eg 8 rounds for around £230 . Just been to Quinta do Lago £190 for ONE round.

Don’t believe the negatives, these apartments are new, clean and have all required facilities, kitchen area, shower room and twin beds. Nice sunny balcony. There is a gymnasium on site and two swimming pools. Free shuttle bus to Gramacho and Pinta golf courses. I was on a golf trip, so exactly as i required, these are not really designed as family holiday apartments, albeit that families did seem to be enjoying them. If you want to walk. It’s only 1k to Gramacho club house and the adjacent supermarket, but remember there is the free shuttle. Staff were welcoming and helpful, I thoroughly recommend the Apartments, but if they want to improve things, a bar in the reception are, with snack options would be nice, but its not a game changer.