Gæstebruger
31. oktober 2023
On arrival we were welcomed very warmly by Tomeu who gave us lots of info on places of interest, and he was a very kind man, with a great disposition! We felt we had made the right choice to be staying at this hotel for 4 nights for my Birthday! Our room was superb, beautiful decor and very comfortable! Every thing is top quality, towels, bedding and toiletries! The hotel is pristine! Unfortunately the breakfast was not up to scratch, we were never told that they had an Egg Menu! So on our third day to our surprise we saw another guest who was given an omelette by the owner, cooked in a pan with butter! We were shocked as we were not offered this service! When we did order the Omelette the next day it was cooked in the microwave!! I felt the owner was not happy that we requested Omelettes, felt very uncomfortable from then on, at one point while she was chatting, I was waiting to get some milk and she totally ignored me, I didn’t expect her to drop everything, but just to have acknowledged me would have been nice! The fruit bowl had two bananas for 3 days, so soft and black! Our last day one new green banana was put out! The strawberries were moldy and so soft, the Melon was soggy and very soft and translucent! One small pot of jam refilled, that I took, never had it again as it wasn’t put out! It seems that the same produce is put out everyday till it has been eaten or is inedible! It would be better to charge extra for breakfast than be so tight with everything! Some produce was local as advertised other items were from Mercadona! Serviettes not on tables you had to go and find them! The owner seemed obsessed with putting the cutlery on the table with precision, and plumping up the cushions, but sadly the breakfast was not as appetising refilled or precise! I didn’t expect it but it would have been nice to have been wished a happy birthday, they knew we were there for my day! Never encountered this before! To sum it up, stay at the Hotel as it’s beautifully appointed, in a lovely village, but don’t expect breakfast to be top notch! We were never asked if we liked the Hotel or enjoyed our stay! On leaving we pointed out to Tomeu that they need to let guests know they have an Egg Menu, he seemed to smile, perhaps knowing that it isn’t offered to all guests! Maybe it is a way of cutting costs that’s how we felt, the same as with the fresh produce! Unfortunately we would never return or recommend!
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