Sea Lagoon Health Resort

Didn’t stay in the hotel, thank goodness, but we went for drinks and dinner last night. Absolutely shocking is the only thing I can politely say to sum it up. In order of events: insufficient tables for guests and visitors, staff running around but ineffective, took 20 mins to get a menu, placed order for 2 drinks and waited another 20 mins with 2 verbal reminders before drinks arrived, perused menu and told ourselves the very ineffective staff were under pressure with their 28 diners and 5 of them (!), agreed to sit outside as no available tables, asked 3 times if we could order food, twice a particular waiter came but couldn’t understand English so he just went away again, decided to persue (had been recommended as food good), observed demeanor of waiting staff viewed as bad as they ignored hotel guests trying to get food or a table, flagged another waiter for a round of drinks and asked again if we could order, just as we were walking out our drinks arrived so we agreed to stay and drink them with one final try, eventually 2.5 hrs later gave up and walked out completely sick of staff walking past us and ignoring us, went to reception to complain. There was a Manager at Reception who had been hovering around the dining areas earlier, he was bemused by my very clear synopsis of the events that had unfolded, but clearly didn’t or didn’t want to, understand. He scuttled off to the dining room to bring a waiter to answer, leaving the poor male receptionist to deal with the matter. Clearly shell shocked and bemused, he had no chance against what I must admit, was my lucid rant, about the shocking service this overpriced hotel were charging, and the complete lack of awareness of guests needs.

I had high expectations for this resort, but unfortunately, it fell short—especially when it came to the food. For the price, I expected flavorful, well-prepared meals, but instead, everything was bland, poorly seasoned, and uninspired. Even the simplest dishes lacked taste, and it seemed like no effort was put into making the dining experience enjoyable. Beyond the food, the overall experience was underwhelming. Service was slow, and the staff seemed indifferent to guest concerns. While the location was nice, it didn’t make up for the lackluster meals and the feeling that we overpaid for what we received.

I recently had the misfortune of staying at this hotel, and my experience was below average. The management's cost-cutting measures were evident everywhere, compromising the quality of services. The breakfast spread was limited, with barely any vegetarian options. The hotel's inability to provide basic South Indian dishes like idli, dosa, or sambhar was surprising. Even simple requests, like adding a bread slice to an omelette, were denied. Only white bread was available. They were serving tea and coffee in disposables. The hotel's maintenance was also poor. Water supply was interrupted for three hours, and hot water was unavailable afterward. Mosquitoes infested the rooms, making our stay uncomfortable. The dinner service was slow due to shortage of staff, and the overall experience was marred by poor management at all levels.

This is the best place you ever want to be with your family and friends. A location situated between a lake and the sea. The entire crew is incredibly pleasant and cooperative. Food is quite good, particularly seafood things. It is worth coming back again.

Our stay at the Sea Lagoon Health Resort in August was nothing short of a delightful retreat. From the moment we arrived, the enchanting ambience embraced us, offering a perfect blend of luxury and nature. The unique location provided stunning views of both the sea and backwaters, which added an extra layer of charm to our experience. The resort's service was outstanding, with the staff always attentive and ensuring our comfort at every step. The culinary offerings were truly a treat, with each dish reflecting quality and flavor. However, we did find the food prices to be a bit on the higher side compared to similar resorts. Overall, Sea Lagoon Health Resort delivered a memorable family getaway, seamlessly combining natural beauty, excellent service, and comfort. We left feeling rejuvenated and look forward to visiting again.

I had a wonderful time in Cherai…stayed in Sea Lagoon Health Resort in the month of September 2024 with my family. Pros are very homely atmosphere, excellent food, the infinity pool gives a different experience, and cons are need little more maintenance………. One highlight is the front office and service staff, they are really very helpful….. Must try item is their live seafood counter. You can choose very fresh fish from there. Kudos for the entire team for the memorable experience!!!!!!!