Ocean Sands Hotel

Let's us start form positives, new restaurant looks very wonderful, i loved pallets of colors, and lighting. Now let us go to experience, first of all waiting time before stuff get order was over 15 min, waiting time for food 30 min chips, salad and chowder* Stuff bring our food with a mistake two salads and chips, they bring us two salads and chips where we order chowder. After 30 min of waiting time we get information that kitchen have no ingredients for a chowder... where is communication between kitchen and restaurant ? Let us move to table, like i said i love color and lightning, but that will not cover dirty glasses or cattery, how a restaurant in 4 star hotel can give dirty cattery its fully disgusting, i lost whole appetite. We was forced to go to different restaurant after that awful experience

Poor customer service, we wanted to sit in the bar or restaurant and got told it was too busy all night even though there was tables empty. We stayed at the diamond coast for 2 nights previously and it is absolutely first class for customer service and quality for families.

Returned to this little gem of a hotel for a short stay and once again we enjoyed every minute of it. The hotel itself was recently refurbished to a lovely standard,the room was clean, lovely and warm and a great view once again of the beach from our bedroom. The staff were excellent all round from Leah and Emily in reception to Sinead in the lovely restaurant,to Antony in the bar,to Ciara in the breakfast room who immediately recognised us from a previous visit. The breakfast was lovely each morning and the restaurant food again was beautiful and well presented in the evening time. We were sad to learn that Arthur had left as he was a gentleman and so professional in his dealings with us previously. The only small issue we had was the hotels WiFi but we put it down to the recent storms in the area . Overall another enjoyable stay and have no problems in recommending this lovely hotel and staff to anyone. Will be back soon.

We spent 3 nights here and really enjoyed our stay. We were right on the beach. Great to watch the.clouds and rain sweep over the area when it was rainy and windy. But the best thing was the absolutely fabulous beach and coastal.walks in the area.....refreshing and exhilariting. The staff..on our hotel floor, in restaurant and breakfast room, were all friendly and fabulous. We are going again in May.

We arrived expecting to see a beautiful hotel on the beach....The Hotel is in the middle of Enniscrone town center, we pulled in outside and went in to ask about parking. This was our first encounter with the staff. The staff advised us to stay parked outside in front of the abandoned run down building next door to the hotel as the underground carpark would be very busy with people using the restaurant. We got our bags and brought them up the hill and into the hotel. We entered our family room and found a bowel movement sitting in an unflushed toilet! There was no Internet in this room (our son has autism and needs access to his gadgets), the tv kept glitching too. I told the staff in reception about the toilet , she had no reaction and said she would send housekeeping and a maintenance person for tv. House keeping never arrived and another staff member came to see tv, she didn't seem to know anything and just checked the wires were connected. After a lot of hassle, waiting and my son needing the toilet, I cleaned it myself! I mean clean as it was all stuck to the side it needed more than a flush! I went to reception a few times and she said she was waiting for the deputy manager to come check the tv and Internet connection but he was busy in the restaurant, after again waiting I decided to m go to the restaurant. I found the deputy manager who said he was very busy as the manager was on maternity leave and he probably wouldn't get up to our room for about an hour and that when he did he probablywould know how to fix it..we had been waiting about an hour at this point already. I requested to move room. After a couple of moves we finally got a room that we could have Internet but the tv was not a smart rv and it just glitched most of the time but at least my son could use his devices as the room had Internet access. Just to mention we go to hotels to use the facilities, we mostly stay in our room because this is what works for our son and he loves to be away in a hotel room. It was late by the time we finally got to relax the first evening. First thing in the morning we went for breakfast, it was just okay. We then decided to go to the beach as that was part of the reason we booked this hotel. We discovered the hotel is certainly not on the beach and that it is not easy to access the beach. It was one of of parties 60th birthday so we wanted them to wake up and enjoy the beautiful beach view on their special day. So after we walked through the underground car park and the playground and then climbed up the sandy hill with no rails and then made our way down the other side we finally saw the beach! With a knee Injury this was a one time trip to the beach! We went back to our room and made the most of our 2 nights stay. If you like luxury , cleanliness, up to date smart tvs and internet that works, good quality food and helpful cheerful staff then please do not visit this hotel. I have to give a shout out to Karl who was the only sta

We arrived about an hour before check in, and the girl at front desk was happy to keep our bags safe while we went for lunch. My room had a lovely sea view, was warm and welcoming. However there was an issue with the lock on the door which resulted in my room not being locked when I left it. This was resolved quickly but I feel this should have been identified and solved before guest arrival. Aside from that, I cannot fault the hotel. The spa was wonderful. Breakfast great. And wonderful staff. Definitely will be back.