H+ Hotel & SPA Engelberg

An amazing perfect stay with a disappointment experience because of one Front Office Staff "Chi*ra Bu**her". If you would like to visit Engelberg, I would really recommend this hotel, the only thing about this hotel is it is not so flexible with some rules and services. INCIDENT! We only stayed for one night in this beautiful hotel, we reached out the FO for late check out, and we paid 90CHF for the late check out (3:00PM) because we went for a ski and we'll be back later. When we arrived around 3:15PM to the hotel, and would like to extend it little bit because we would like to clean our selves and pass by one of the spot. I asked one of the FO and asked them if the late check out consist of until what late, the one guy responded that it is 18:00- To be honest someone from a HORECA, I know as well that usually when you pay for a late check out, it is until late afternoon. But this Front Office Staff "Chi*ra Bu**her butt in and says the 90 CHF that we pay is only for until 3:00 PM. Thats it! Because before everything as well the guy informed us that every hour of extend should be 10CFH I respect this. Now we asked again so the 90 CHF that we paid is for how many hours. She just said 30CHF per hour. (I hope you know better how to explain things as a professional FO I expected alot as SWISS is really known for best hotel school.) Usually in my knowledge late check out is calculated based on the 50% of your hotel price but yeah maybe it is wrong what I know but I cannot accept how she did it. Not professional. Was planning already to go back here every year before the day of our check out before the incident but yeah for now change of plan.

The bar area is nice to have a family meal In the evening. The family room is very spacious but is dated and feels like it needs a makeover. The pool was too cold to enjoy but the sauna was lovely. The breakfast was great and I would recommend but the rooms let the hotel down overall so I am not sure I would stay again.

So relaxing with the cleanest air imaginable

Its nice 4 star hotel , staff is friendly and helpful. The rooms are old but very warm. The food is good. Bus #303 take you to the Titlis

Good staff service , just the location is little bit far from railway station

Great location as it's just beside the cable car station to Titlis. The sauna and the pool were both well maintained. Overall, the stay was good. The service could have been better though.