Gæstebruger
31. januar 2023
This is 11pm on July 9 2022, the same night I checked in, 3 hours after I arrived, with my wife and my 10 months and 4 years. I just finished shower in the room 221, our 3rd room, and waiting for my wife’s text to inform me that our kids all asleep. So I could return to the room 402, our 2nd room, to let she come to take the shower in the 3rd room and return the key card to the front desk. Yes, it’s a bit complicated and nonsense. This is the worst service I’ve ever experienced in my whole life. 1. I booked the hotel using Priceline, and when I arrived this lady at front desk claimed the virtual card the Priceline provided is not valid, and I need to contact the Priceline to make it right. When I asked if they could help call since it’s the problem between the hotel and the Priceline. She said no it’s not her problem and started to talk to the next customer. So I called and waited. It turns out this is her problem. The Priceline called her and they solve the problem between them. It took me 30min to check in. 2. I was offered the room 413. The ceiling light is out. The tissue box is empty. The light in the restroom mirror is flickering. So we asked to change the room. 3. I was then offered the room 402. It was already 9pm, 1 hour after we arrived. We started to unpack again and giving bath to kids. We brought our own compact bath tub for kids. When our 4 years old was done and we pour the water into the hotels bath tub we noticed it was clogged. It didn’t drain, at all. I don’t want to change room again since we are fully unpacked and setup for our kids. So I called the front desk and she said she would see if she could send someone up. So I waited, for 20 minutes, then I went down to the lobby. The same lady then said ionly she and the bartender was on site and no one could fix it until tomorrow. She didn’t inform this in my call, she didn’t call back if she’s not aware of this in the first place and she didn’t even apologize but give a face that I could leave now. I tried to be polite and said all I need is a good shower, I can not do it with the clogging. Still no apology and she answered yes she could fix it tomorrow but she couldn’t do anything now. She made it like it’s my fault and she was doing me a favor. She didn’t even bother to offer to change the room. So I asked for the change, again. She searched carefully and gave me my 3rd room, 221, two levels below the 402. I asked if she could give me a room at 4th floor. She said no because the room left on the 4th floor was not the type of my reservation. I said do you understand how much inconvenient caused me here? That was my second room already. Can’t you just give me any room on the 4th floor? Yes but no, no room for me on the 4th floor. She said either I take the room or she has the clog fixed tomorrow, there’s nothing else she can do. Fine, I was exhausted. So I asked can I keep both cards so I could bring only essentials to my new room two levels below and do the packin
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