Four Points by Sheraton Elkhart

In the area for a softball tournament. The hotel was great. The pillows could be a lot better. Other than that, our stay was great!

Very basic hotel, but carpet was dirty, strange hooks all over the room for missing art, cheap headboards and SO noisy. So much less than I’d ever expect from a Sheraton property.

This was possibly the worst checkin in memory. I paid for a king room and was told when I checked in that there were no more king rooms available - as they scratched out our original room number on the key cards and wrote another in. So obviously someone else got our room. The elevator had something sticky all over the floor and rather than cleaning it a caution sign was placed in the floor. When we got to our room the key cards didn’t work. I went down to the desk and could not get a new card. I was escorted to my room which was opened with a master key fob and told someone would be by in the morning to fix it. I asked if someone needed to stay in the room, since we had no working key cards, and was told yes. Someone would need to stay in the room to get back in. We paid for breakfast and I’m not sure how that will happen - unless we go one at a time. Unacceptable.

The thermostat battery was dead. I was told maintenence would be there at 9 and could take care of it then... I paid for a king size and got two doubles. Ive been a member of Marriott for years and have never had this type of service before.

Bathroom door was broken. It was also near impossible for a blind person to operate. There was also no outlet available for a cpap.

The room was very comfortable and overall quiet. Things were clean and the staff were all very kind.