Grand Royal Hotel O'Hare - Chicago

it was slightly further away from the airport than thought but used the shuttle on the way back, hotel was clean and has a small gym, big pool and some outdoor facilities, the restaurant was quiet for dinner but pleasant

乾淨衞生！機場免費接送機服務，酒店整點出發。接機是提前預約。

공항과 가까운 위치는 나쁘지않으나 이용기간중 정전 3번됨. 이중결제 문제도 있었다. 내부 시설은 나쁘지 않으나 가격대비 아쉬움. 요청하지않으면 방도 청소해주지않음

We were sent here by American Airlines after a delayed plane caused us to miss the connecting flight. This hotel is in an industrial area about 20 minutes from the airport. Our wait was over an hour of standing in the cold for the shuttle. The hotel was very dirty, breakfast was certainly not to IHG standards, desk clerk barely grunted at us when he handed us a key. Pictures on this site are nothing like the reality.

American airlines booked us into this hotel after being delayed and missing our connection flight to Dublin. The hotel has seen better days and is run down. It's located in an industrial estate and nothing around. We were given a meal voucher and we were lucky to use this at the airport before getting on the shuttle bus. We waited over 40 minutes in the cold for the shuttle and when it turned up could only take half the people. Hotel room is ok and comfortable,no remote for the TV and tap lifts out of the sink, toilet flooded the bathroom floor. We went down for breakfast and wow, tea,coffee, cereal,juices,and pastry only available served in cardboard bowls and cups. A toaster was there but no bread available. To be honest the hotel does reflect on American airlines and they are a perfect match as there customer care is shocking and they played the blame game on you when we arrived for our flight. Check out the empty swimming pool.

The hotel was quiet and the bed seemed cleaned. That is where all positives end. This place is a dump. Believe the reviews. It is in a very bad state. I stepped off the elevator to a torn up concrete floor with exposed conduit. No warning at all. I only stayed here due to a missed connection/airline error. United provided a voucher and this was closest. I’m sure I waited at least 1/2 hour for the shuttle. I’m glad I’m not sleeping on the floor at O’Hare. Now to review the airlines!