Gæstebruger
8. juli 2024
DO NOT GO TO THIS HOTEL!! I would give 0/5 stars if possible. Rooms were mouldy, there were holes in the wall, bugs crawling on the bed, rotting bedding, bird poo all over the balcony, air conditioning had been ripped out and the whole place stank of sewage. We requested to move rooms on arrival and the manager refused even though there were clearly other empty rooms. The manager then promised us a refund as we only stayed one night and then booked another hotel. On our first night, we were so badly bitten by the bed bugs, it was awful and incredibly unsanitary. The manager booked us a taxi to our hotel then when we contacted our travel agent to proceed with the refund, they said that the manager had told them we did not raise an issue. We spent hours at reception complaining, asking for fans and other basic essentials, none of which were provided. The manager promised us a refund and said he would be happy to do this, and then lied to our travel agency and also said we never checked out, which is completely false. We even asked if there was anything we could sign to confirm that we were leaving after one night (out of 10 that we had booked) and anything that would help start the refund process. The manager said everything was fine and he would start the refund at 9am the next morning. Avoid this hotel at all costs. It is not what the pictures show.
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