Eka Hotel Eldoret

Wonderful hotel and staff fully wonderfully.. Staff fully helpful and always wanted to help... Facilities are amazing The only issue would be some lack of facilities signage The swimming pool is not clear as to where it is nor is the farmhouse restaurant. Reception are great but only one key is given as norm despite 2 people staying in a room. Also clock for London had not been updated correctly. Reception staff wish to update but management seems to be strict on what they can do. Front entrance are wonderful and so helpful. Lifts for floor 8 and 3 are common but other floors require room key to work. Not really explained as it is assumed patrons are fully aware.

I needed to move up my reservation to start a day earlier and to stay for the same number of days I had reserved already (i.e., no additional days). My agent informed me that the hotel would be able to easily amend the reservation on their side. On the day I showed up (2/23/2025), this hotel kept me waiting for one and half hours before checking me in, with the manager stating that they had figured things out. The story changed on 2/24, with them insisting that I needed to pay for an extra day which I would not use. This despite their management having guaranteed me the day prior that it would not be an issue, and also despite my travel agent calling them. Would avoid this hotel unless absolutely necessary.

Great food, especially the coconut mushroom chicken soup if that was the name. serving portions are filling.