Hotel Nordic

The hotel promised to provide breakfast as we had an early morning flight. They refused this as the kitchen wasn’t opened and after requesting water, we were told that we could only get it from the wending machine. As we didn’t have coins, this want not possible. Great location, but horrible staff. The bartenders didn’t pay attention to us, and the reception were everything less than accommodating. If you’re looking for a good location, but don’t care about customer service , great Place to be

Dear Nordic Hotel Management, I am writing to express my disappointment with the service we received during our recent check-in at your hotel. Unfortunately, our experience was far from satisfactory due to the behavior of the receptionist. Upon arrival, the receptionist was notably unfriendly and rude. She explained that she was alone and overworked, and she made it clear that she had no time for any discussion. While we understand that staffing issues can arise, the manner in which this was communicated was unprofessional and discourteous. Additionally, we were informed that we needed to pay extra for our 4-year-old child, which in itself was not an issue. However, the way this information was conveyed was aggressive and unwelcoming. We have never experienced such poor service in any hotel, and it left a very negative impression on us. Due to this unpleasant encounter, we have decided to seek accommodation elsewhere where we can expect a more friendly and respectful service. We hope that you address these issues to prevent future guests from having a similar experience. We will also share the same on social media. Sincerely, Joe Bernardi

Its our third visit as there are few hotels on the granvillara pistes and this one has a swimming pool and bowling alley with evening entertaiment. Rooms are warm comfortable but small with only two english channels on the tv but free wi fi from the bar if you choose a room prefixed 2.There is no kettle and the two pegs behind the door will not take your jacket so take your own coat hanger as theirs do not come of the rail.Breakfast and dinner are excellent and buffet style ensuring a swift exit to the piste or bar where the prices are very reasonable ,cana of beer Euro 2.80 wine by the bottle euro 12.20.The nordic ski shop is next door and our ski hire arranged by andorra travel service was 70 pounds each for the week The ski lockers are included in the room hire and activated by your room entry card but are unheated so you must take your boots to your room All the staff were friendly and helpful except one member