Hilton Garden Inn LAX - El Segundo

It started off promisingly, with a smooth coordination for my pick-up at LAX, which pleasantly exceeded my expectations and set a hopeful tone for my stay. However, that initial positivity quickly faded. When I entered my room and opened the curtains, I was met with an unsightly view: a construction dumping site littered with open garbage bins and, shockingly, an exposed toilet. The thought of starting my mornings with coffee while staring at such a view was less than ideal. The next morning, as I tried to enjoy my coffee, the scene outside was impossible to ignore. I found myself unable to finish my coffee and went straight to the reception desk, feeling quite frustrated. I explained the situation to the manager, expressing my disappointment and requesting a different room. To her credit, she did her best to help by offering a room one floor up. While I appreciated her attempt, the ‘solution’ barely improved the situation. The same eyesore remained directly below, and I found myself avoiding the view entirely by only looking up at the sky instead. What could have been a comfortable, relaxing stay turned into one filled with frustration and disappointment. While the staff made an effort, it didn’t change the fact that each morning started with a grim reminder of the inadequate environment. The experience left a sour aftertaste, overshadowing any positives the hotel had to offer. With all of this in mind, I’m giving 2 stars. Sadly, I won’t be returning and would not recommend this experience to others.

Disappointing Stay Due to Loud Protests Outside the Hotel My recent stay at Hilton Garden Inn (Oct 16 - Oct 19) was far from the peaceful and relaxing experience I expected. While the hotel itself met expectations in terms of amenities and service, the major issue was the daily loud protests that started at 7 a.m. right outside our window. This disrupted our rest every single morning and seriously impacted our ability to enjoy our holiday. We raised the issue with the front desk and were informed that the protests, organized by hotel employees demanding better contracts and wage increases, were beyond the hotel’s control. While I understand labor issues are complex, this response was disappointing, especially since the hotel made no effort to offer compensation or accommodate us in a quieter room. I find it unreasonable that guests are not informed about such ongoing disruptions prior to booking, especially when the noise is so significant and starts early in the morning. For the price we paid, I expected Hilton to prioritize guest comfort and offer some form of compensation or resolution, but none was provided. If you’re planning a stay here, be aware of potential disruptions from external factors that seem to go unaddressed. For now, I cannot recommend this location due to their lack of consideration for guest experience during a time of such disturbance.

Recently renovated - comfortable bed, spacious rooms, great location. Free airport shuttle service.