UrbanView Bnky Bed and Breakfast Palawan by RedDoorz

We arrived at the bed and breakfast to be told they did not have our booking. This was strange since we had booking confirmation and also had received an email that morning from the bed and breakfast about our stay. After the confusion, we were taken up to our room. We were taken up a flight of stairs which had minimal lighting so could be a potential hazard in the dark. When we reached our room, at first glance it was fine. Firstly, we noticed that our room did not have an urban view like we booked. Instead it looked onto another property where there were lots of people sat on the balcony. Unfortunately, our curtains did not close fully so we had to be careful when getting changed as those people could see us. Secondly, we were given two QR codes for the WiFi. The WiFi did not work. The connection was very poor and we ended up just using our own 4G as a result. Thirdly, we both wanted to take a shower and we tried to but there was basically no shower pressure. The water was dripping out with no pressure. The bathroom also had this awful odour - almost like a stale smell or urine smell. Fourthly, the time came when one of us eventually needed the toilet. When the toilet seat was lifted, the water was very high and brown with brown bits floating around. We tried to flush it to get it away and the flush did not work properly. In addition, more of this brown solid stuff and water kept seeping back. This is also when we noticed the bathroom had small like bugs or ants crawling around. At this point, we decided to inform reception as we had no working shower or toilet. A man came in and looked at the toilet and agreed the water wasn’t great. We were then changed to another room, which they did act fast with. Now we are in our new room and there was awful odour throughout. Again, like a stale smell. The aircon was also poor and took hours to actually kick in. At this point we wanted to brush our teeth but to our disgust the running water was yellow. In addition, the toilet water was also yellow. The water at this property is filthy. There was also grime all over the corners of the shower and around the plug hole of the sink. It just was not very clean.

The staff here is all very friendly, and the owner and manager (B) is absolutely wonderful. She is incredibly kind and available to help with anything that you need. Her breakfast is absolutely amazing, and she clearly cares about the place and her guests. The accommodation is very basic, but it is also very affordable and a quick walk in to the downtown El Nido area, which is great if you are planning on diving or wanting to be close to there to be out at night. There is tons of stuff around and it is easy to rent a bike as well. 

This hotel was a complete disaster from start to finish, offering the worst service we've ever had. Upon arrival around midnight, there was no one at reception. The phone number provided was also not working. After 40 minutes of struggling, another guest luckily provided a number that connected us with staff. After check-in, we immediately pointed out that our room was not as pictured in the booking and it was half the size (8 instead of 15 square meters). We were told it was just for the first night, but the next day, the manager insisted it was correct despite our showing her pictures and descriptions from our booking. Even when higher management admitted the pictures and descriptions on the platform were wrong, they offered no apology, change of room, or refund. The room itself was awful: tiny, old, stinky, and the bed was damp, smelling of old wet wood. The “garden view” was just a view of a busy inner yard. The shared shower was old and water smelled like rusty iron. To top it off, the staff were incredibly rude. Their mistake cost us time, money, and enjoyment. We checked out four days earlier and requested a refund, but the host refused, “according to their policy”. In summary, save yourself the trouble and don't book this place in El Nido.

I had a wonderful stay! The place was comfortable and exceeded my expectations. The woman in charge was incredibly friendly and awesome, going out of her way to ensure everything was perfect. Highly recommend!

Good enough

看起來像是一家四口經營的民宿，老闆挺好的，人很熱情，但除此之外全是缺點，首先民宿的位置非常隱蔽，在街上找半天才找到，而且沒有接待大廳，衹有一個他們家的客廳，而且人有可能不在，其次房間衞生設施是真的差，一樓的房間採光差潮濕到處是蚊子，房間裏面一股黴味，被子衹給了一個薄薄一層被單，温度特別難調整晚上睡都睡不好，再説廁所也臟的不行，不提供任何洗髮液牙刷牙膏這樣的用品，而且水壓特別小熱水器還是壞的連洗了幾天冷水澡，總之最好別來坑太多