UrbanView Bnky Bed and Breakfast Palawan by RedDoorz

The services was good and the staffs and the owner are friendly.

This hotel was a complete disaster from start to finish, offering the worst service we've ever had. Upon arrival around midnight, there was no one at reception. The phone number provided was also not working. After 40 minutes of struggling, another guest luckily provided a number that connected us with staff. After check-in, we immediately pointed out that our room was not as pictured in the booking and it was half the size (8 instead of 15 square meters). We were told it was just for the first night, but the next day, the manager insisted it was correct despite our showing her pictures and descriptions from our booking. Even when higher management admitted the pictures and descriptions on the platform were wrong, they offered no apology, change of room, or refund. The room itself was awful: tiny, old, stinky, and the bed was damp, smelling of old wet wood. The “garden view” was just a view of a busy inner yard. The shared shower was old and water smelled like rusty iron. To top it off, the staff were incredibly rude. Their mistake cost us time, money, and enjoyment. We checked out four days earlier and requested a refund, but the host refused, “according to their policy”. In summary, save yourself the trouble and don't book this place in El Nido.

看起來像是一家四口經營的民宿，老闆挺好的，人很熱情，但除此之外全是缺點，首先民宿的位置非常隱蔽，在街上找半天才找到，而且沒有接待大廳，衹有一個他們家的客廳，而且人有可能不在，其次房間衞生設施是真的差，一樓的房間採光差潮濕到處是蚊子，房間裏面一股黴味，被子衹給了一個薄薄一層被單，温度特別難調整晚上睡都睡不好，再説廁所也臟的不行，不提供任何洗髮液牙刷牙膏這樣的用品，而且水壓特別小熱水器還是壞的連洗了幾天冷水澡，總之最好別來坑太多