Smalls1969
22. juni 2024
Wow . Well where do I start , we were recommended this hotel in El Gouna and it didn't disappoint. So on arrival it looks like there are some renovations needed . However once inside this is where the love story of this hotel started. Friendly warm greeting, we arrived late and we were immediately offered food and drinks . We declined as it had been a very long day travelling and really needed our bed. We were initially given a room where there were renovations taking place . The hotel is being renovated in certain parts and the workmen are trying hard to keep this out of site so that it doesn't impact your holiday . However we did have a small bed, i like to star fish and my poor husband fell out of bed , and to be honest I had already seen the bungalows and was dying to get one, but it wasn't an option on the travel site that we used to book the holiday . So in the morning I hot footed it to the reception to ask for a different room . When I explained why, we were upgraded to a bigger room that then had 3 beds in it ..no issues no questions , only if were we happy with the new room. We were it was lovely . However I was still curious about the bungalows so when we went back the next day and asked if they had any free and could we pay to upgrade at this point I thought I was.just being a little diva .. but none of this was a problem , I've never had such amazing service or been made to feel that nothing was too much trouble. Moving on to the views and facilities everything you could want from excusions to boat taxi free every hour, to the private island where drinks and food are all inclusive, make sure you go to the island and to the resturant and bar for panorama hotel or you might end up paying . The service around the pool , well as soon as you see a bed the guys come over put your towel down for you, get you an ashtray if you smoke and then the bar guys come round and get you what ever drinks you want . The pool is beautiful and definatley needed . The heat is so strong its a well deseversd cool down. The spa is also another must do where the treatments make you glow. I know this sounds too good to be true but it isn't. The best experience though is, ive never been to a hotel apart from the bellagio in hurghada where the food for all.inclusive is just stunning. The chefs take so much pride in their work and I have seen so many all.inclusives to know that most are like canteens . Nope not these teams, it wasn't surprising to find out that the hotels are owned by the same owner, who clearly only hires people that are proud to wor and rake pride in the work they dokthe food is dramatic displays of the most tastiest food that meets the taste buds of most people . I've never met such genuine caring kind people who work silly hours very hard in extreme heat. Always with a big smile. They are the most polite friendly people I've ever met. If you go and you can't see this in them then I belive there is a problem with you not them , as I witness
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