Didi R
22. september 2024
I regret to say that my second visit to Egypt will likely be my last for the next 5-10 years. On this trip, I expected a pleasant experience similar to my first visit, but I was disappointed. The staff only engages if they anticipate a purchase or a tip. While I understand that tipping is customary, I prefer to reward those who treat me with genuine kindness. Additionally, I found it frustrating that I often had to request cleaning for my room. Even after displaying the “please clean my room” sign, I received no service. To make matters worse, the phone in my room didn’t work, and my shower was also broken, which added to the overall dissatisfaction. This experience does not reflect a four-star standard. I paid a significant amount for my stay and expected a friendlier level of service. The preferential treatment based on wristband color is also quite rude and disrespectful. Guests with gold or blue wristbands receive attentive service, while those with white wristbands are often overlooked, which feels demeaning. I also noticed that the animators primarily engage with guests who speak Dutch. If you’re American, German, Austrian, Asian, Indian, Japanese, Korean, or from other countries, it seems unlikely they will approach you, which was not my experience during my last visit. Overall, I’m relieved to be leaving. The treatment I received at this supposed four-star hotel has been the most disappointing experience I’ve had in my extensive travels. Of course, others may have different experiences, but this is mine.
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