Gæstebruger
13. april 2023
We checked in at 10am. The gentleman who checked us in said our room would be ready in about an hour. It wasn’t, and the gentleman who checked us in had disappeared. We finally got access to our room about 1pm. The room was as far away from the front desk as you could get. Internet access was very poor and sketchy. Sometimes there was no signal at all. The room was very “tired and worn” from the furniture to the bathroom. The shower was barely big enough to turn around in, the fixtures were old and worn and the grout was dirty. It was stifling hot in the room, even though the radiator was off. Since we were on the ground floor, we didn’t feel comfortable opening a window at night to let in cool air. The front desk person promised a fan, which never materialized. We had a tea pot, but no cups, coffee or tea. When we requested coffee at the front desk, they directed us to the bar. The bar person thought we wanted prepared coffee delivered as room service. Finally the front desk person intervened and said she would have cups and coffee packets delivered to the room. When we got back from dinner, we had cups and tea bags – no coffee. The next day, at 3pm, the cups we had used for tea that morning, had not been picked up and no new cups or tea/coffee delivered. We reported that to the front desk and the old cups were picked up, but we never got new cups and tea bags for the next day. They tried to charge us for items in the mini bar that we did not consume. The room was very noisy, as it is on a busy side street, plus you could hear people coming and going in the hallway and on the floor above us moving around. The bed pillows were very uncomfortable; the sheets were too small for the bed and kept coming loose and the blanket was very old – unsanitary? On a positive note, the public areas were very nice and comfortable and the grounds were beautiful. The bar upstairs from the spa was quite nice, as was the restaurant. The lobby area, and bar/restaurant adjacent were both pleasant. On the whole, staff were friendly and helpful, though lots of miscommunications occurred during our stay.
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