Address Marassi Golf Resort

I had a great stay but dissapointed when I feel ripped off… I never write a review but felt I needed to make a comment… I accidentally booked the hotel for 1 person not 2. The hotel states the extra charge fee was 1500 Egyptian pounds but if you book 2 people online and through this website, it’s half that cost….. the excuse the front desk staff member used was that we had to seperate the beds. For a 5 star hotel, that wasn’t an impressive comment. Having come previously from the st Regis hotel, this hotel just lost my repeat purchase. This was more the principal of the matter. Now he also charged me accidentally 1500 usd abs then had to refund that amount - you would really think out of that mistake alone, the front desk attendant would have used initiative to say I’ll drop that fee.

After staying few days in the luxurious hotel of Alamein, I wanted to explore staying at this hotel unfortunately the duty manager his name is Ahmed was not a welcoming person at all. I just want to add one more point to be fair the team under him at the front desk were very polite but he was acting strange in three incidents the first time when we were talking to them and after that when we requested to meet him, he got very delayed on us and when he came late he didn’t even apologise and while he was talking to us, he was very arrogant and rough . My customer experience to this incident resulted in a fact that I will never recommend this place because of this duty manager who is not aware about hospitality at all noting that all my life and the countries noting visited and the hotels that I’ve stayed in I’ve never faced such a manager in his way of acting which is not matching With the quality and the name of the address HOTEL that I have enjoyed staying with them in Dubai several times I request the senior management to have a look to this person as by this attitude you lose a lot of business …thank you

Food was excellent. Service impeccable. Our food waiter Yusuf was great as was every staff member that we passed. Try the Angus beef here. Cooked to perfection. Overall the hotel was exceptional, clean, fast service, responsive and helpful staff.